Role Overview – Vega UAE is hiring a Telecom Retention Officer for a full-time, on-site position based in Abu Dhabi. This position is ideal for accomplished customer retention professionals with strong telecom industry expertise, customer relationship management knowledge, and the ability to retain customers effectively, manage churn reduction, engage subscribers, support customer satisfaction, resolve concerns, and contribute to organizational success within a dynamic telecommunications organization.

Customer Retention Strategy – You will support retention strategy by analyzing customer data, identifying at-risk customers, planning retention approaches, and supporting implementation. You will help establish retention approaches supporting business growth. You should support retention strategies.

Retention Operations Management – You will assist with retention operations by helping coordinate processes, organizing activities, maintaining systems, and supporting efficiency. You will help facilitate smooth retention operations. You should assist with retention operations.

At-Risk Customer Identification – You will identify at-risk customers by analyzing usage patterns, recognizing warning signals, flagging accounts, and supporting intervention. You will identify customers at churn risk. You should identify at-risk subscribers.

Churn Analysis and Monitoring – You will analyze churn by reviewing customer data, identifying trends, understanding causes, and providing insights. You will help understand customer churn patterns. You should analyze churn data.

Customer Behavior Analysis – You will analyze behavior by reviewing usage, understanding patterns, identifying changes, and supporting insights. You will understand customer behavior trends. You should analyze customer patterns.

Usage Pattern Monitoring – You will monitor usage by tracking activities, analyzing patterns, identifying changes, and maintaining records. You will track customer engagement levels. You should monitor usage metrics.

Proactive Customer Engagement – You will engage customers proactively by initiating contact, offering solutions, supporting satisfaction, and preventing churn. You will reach out to at-risk customers. You should engage customers proactively.

How to Apply:

Send your updated CV to careers@vega-uae.com. Please highlight your telecom customer service and retention experience, your call handling and phone communication skills, your CRM system proficiency, your active listening and customer empathy abilities, your problem-solving skills regarding customer retention, your knowledge of telecom industry and services, your communication and interpersonal abilities, your educational background and relevant experience, your call center or contact center background if applicable, your UAE or Abu Dhabi work experience.

About the Company:

Vega UAE is a professional telecommunications organization operating in Abu Dhabi with a strong commitment to customer retention, service excellence, and organizational growth through effective customer engagement and professional retention services. The company is seeking accomplished customer retention professionals who bring proven telecom customer service expertise and retention competency, strong communication and active listening abilities, demonstrated ability to manage at-risk customers and prevent churn, excellent customer empathy and service orientation, problem-solving and retention strategy skills.