Role Overview

As a Call Center Advisor / Technical Support Specialist, you will be the first point of contact for our customers, assisting them with technical queries and troubleshooting issues related to our services or products. Your ability to listen actively, analyze problems, and offer effective solutions will be crucial in ensuring customer satisfaction and maintaining high service standards.

Responsibilities

Your day-to-day duties will include handling inbound calls and emails from Arabic-speaking customers, diagnosing technical problems, guiding users through step-by-step solutions, and escalating complex cases when necessary. You’ll also be expected to document interactions, follow up with clients as needed, and contribute to a knowledge-sharing culture within the team.

Candidate Requirements

To be successful in this role, candidates must have a minimum of one year of technical support experience, along with fluency in Arabic and good communication skills in English. Strong problem-solving abilities, attention to detail, and the ability to remain calm under pressure are essential qualities. Prior experience in a call center or IT support environment will be an advantage.

Working Hours and Schedule

This is a full-time position with a fixed shift schedule from 7:30 AM to 4:30 PM, six days per week. Punctuality and commitment to the schedule are crucial, as consistency is key to maintaining service excellence and meeting client expectations.

Work Environment and Culture

At Teleperformance, we take pride in fostering a diverse, inclusive, and supportive work environment. You will be part of a global company that invests in employee development and recognizes hard work and dedication. Our goal is to empower our team members to thrive professionally while maintaining a healthy work-life balance.

Career Growth and Benefits

This position offers a structured career path, allowing you to grow within the company based on performance and potential. You will receive continuous training and support to enhance your technical and interpersonal skills. Being part of a world-class organization means working with leading tools, industry experts, and best practices.

How to Apply

If you meet the criteria and are ready to take the next step in your technical support career, please send your CV to careers.me@teleperformance.com with “CC TECHNICAL” as the subject line. Only shortlisted candidates will be contacted, and interview details will be shared accordingly. Join Teleperformance and be part of a team that values excellence, innovation, and people-first service.

About Us

At TP, we believe in the power of people

Even in the age of AI, customers crave human connections. That’s why our TP experts elevate empathy and transform interactions through unparalleled experiences. By integrating AI, we enhance productivity and augment our experts’ efficiency in routine tasks, allowing our them to focus on more emotionally charged interactions where they can truly make a difference. This balanced approach guarantees accurate solutions without compromising the human care needed during pivotal moments. Never underestimate the power of being there when it matters most.