Role Overview – Libatel is hiring a Technical Support Officer for a full-time, on-site position based in Dubai. This role is ideal for a technically skilled professional with strong troubleshooting, user support, system maintenance, communication, and problem-solving abilities. The successful candidate will provide technical assistance, resolve hardware and software issues, support users, maintain IT systems, and help ensure smooth day-to-day technology operations.

Technical Support – You will provide day-to-day technical assistance to employees and users by responding to IT-related requests and resolving technical issues. You should provide timely and professional support.

Troubleshooting – You will diagnose and troubleshoot hardware, software, network, and system-related problems. You should identify root causes and implement appropriate solutions.

User Support – You will assist users with technical questions, system access, applications, and common IT issues. You should communicate solutions clearly and patiently.

Hardware Support – You will assist with the installation, configuration, maintenance, and troubleshooting of computers, peripherals, printers, and other IT equipment. You should ensure equipment remains functional.

Software Support – You will support users with business applications, operating systems, and common software issues. You should maintain awareness of relevant software requirements.

Network Support – You will assist with basic network connectivity and access issues and coordinate with relevant technical teams when required. You should follow established troubleshooting procedures.

System Maintenance – You will support routine IT system maintenance, updates, and technical checks. You should help maintain reliable and secure systems.

Technical Issue Tracking – You will record technical issues, track support requests, and document resolutions. You should maintain accurate support records.

Incident Resolution – You will prioritize technical incidents based on urgency and business impact and work toward timely resolution. You should remain organized during high-priority issues.

Installation and Configuration – You will assist with installing and configuring hardware, software, and technical equipment according to company requirements. You should follow appropriate technical procedures.

Access Support – You will assist users with system access and account-related technical issues while following company security procedures. You should handle access information responsibly.

IT Documentation – You will maintain technical documentation, equipment records, support procedures, and issue histories. You should keep information accurate and up to date.

Vendor Coordination – You will coordinate with external technical vendors and service providers when specialized support or equipment assistance is required. You should maintain clear communication and follow-up.

Technical Reporting – You will prepare basic technical support reports and updates regarding recurring issues, completed tasks, and outstanding incidents. You should provide accurate information to management.

Preventive Support – You will assist in identifying recurring technical problems and recommend practical improvements to reduce future incidents. You should take a proactive approach to technical support.

How to Apply:

Send your updated CV to workwithus@libatel.com. Please highlight your technical support experience, troubleshooting skills, hardware and software knowledge, networking experience, user-support capabilities, and relevant IT certifications. Include a brief cover letter outlining your technical background and experience resolving day-to-day IT issues.

About the Company:

Libatel is seeking a technically capable and service-oriented Technical Support Officer who can provide reliable user support, troubleshoot technical issues, maintain IT equipment and systems, and contribute to smooth and efficient technology operations.