Company Overview:

Data Direct is a dynamic and growing Business Process Outsourcing (BPO) organization located in Muhaisnah, Dubai, seeking experienced professionals to lead our call centre team.

Job Responsibilities:

Manage and supervise a team of call centre representatives

Ensure team performance meets and exceeds operational targets

Conduct regular performance evaluations and provide constructive feedback

Develop and implement strategies to improve team productivity and customer satisfaction

Monitor and analyze key performance indicators (KPIs)

Provide coaching and training to team members

Resolve escalated customer issues

Maintain a high standard of customer service

Ensure compliance with company policies and procedures

Support recruitment and onboarding of new team members

Requirements:

Minimum 2-3 years of experience in call centre operations or similar supervisory role

Proven track record of team leadership and performance management

Excellent communication skills in English and Arabic

Strong problem-solving and decision-making abilities

Proficiency in using call centre management tools and CRM systems

Ability to work in a fast-paced, dynamic environment

Excellent interpersonal and conflict resolution skills

Work Schedule:

Rotational shifts

6 days per week

1 day rotational off

How to Apply:

Interested candidates should send their CV to career@datadirect.ae

with the subject line "Team Leader - Call Centre Position"

About Us

More than just a business, we are a collective of dedicated professionals who have spent the past two decades transforming, pivoting, and expanding to emerge as a prominent player in the BPO space.

We are all for digital innovation, surpassing client expectations and redefining industry standards. We envision a future where Data Direct is synonymous with excellence, innovation, and sustainable growth.