Job Description & Requirements

Job Title: System Support Analyst

Location: Ajman, UAE

Employment Type: Full Time, 6 months contract

Company Name: Dautom

Industry: IT Services and IT Consulting

Job Function: Data Analysis

Experience: 7 - 10 years

Education: Bachelor's Degree

Salary: TBD

Duties & Responsibilities:

As a System Support Analyst at Dautom in Ajman, you will play a crucial role in ensuring the smooth operation and performance of various internal applications like CRM, ATM/CCDM, and other production systems. You will collaborate closely with IT, production, and quality assurance teams to meet organizational goals and maintain system integrity.

Key Responsibilities:

System Support:

Work closely with IT, production, and quality assurance departments to support their operational needs.

Ensure that production systems align with organizational goals and standards.

Issue Resolution:

Manage and resolve any issues identified during testing phases promptly and effectively.

Documentation and Reporting:

Maintain detailed documentation for system configurations, procedures, and changes.

Prepare reports on system performance, incidents, resolutions, and trends for management.

Monitoring and Maintenance:

Continuously monitor production systems, track performance metrics, and identify deviations from expected behavior.

Address potential issues proactively to prevent system downtime and disruptions.

Incident Management:

Act as the first point of contact for system-related issues.

Diagnose and resolve problems quickly to minimize impact and downtime.

Maintenance Tasks:

Schedule and perform regular maintenance tasks to ensure the efficient operation of systems.

Apply patches, updates, and upgrades to hardware, software, and other system components as needed.

Security Measures:

Implement and maintain security measures to protect systems and data from unauthorized access and potential threats.

Incident Management Strategies:

Develop and implement incident management strategies to quickly address and mitigate system failures or disruptions.

Requirements:

Experience:

7-10 years of experience as a System Support Analyst or similar role.

Experience in managing internal applications like CRM, ATM/CCDM systems in a production environment.

Education:

Bachelor's degree in Computer Science, Information Technology, or a related field.

Skills:

Strong analytical and problem-solving skills.

Excellent documentation and reporting abilities.

Knowledge of incident management and ITIL practices.

Ability to work effectively under pressure and handle multiple tasks simultaneously.

Availability:

Must be available to work on a 24x7 basis to ensure the availability of applications and customer services.

Application Instructions:

To apply for the System Support Analyst position at Dautom in Ajman, please send your updated CV to careers@dautom.com. Kindly mention "System Support Analyst - Ajman" in the subject line of your email.