System Support Analyst

Job Description

Job Description & Requirements

Job Title: System Support Analyst

Location: Ajman, UAE

Employment Type: Full Time, 6 months contract

Company Name: Dautom

Industry: IT Services and IT Consulting

Job Function: Data Analysis

Experience: 7 - 10 years

Education: Bachelor's Degree

Salary: TBD

Duties & Responsibilities:

As a System Support Analyst at Dautom in Ajman, you will play a crucial role in ensuring the smooth operation and performance of various internal applications like CRM, ATM/CCDM, and other production systems. You will collaborate closely with IT, production, and quality assurance teams to meet organizational goals and maintain system integrity.

Key Responsibilities:

System Support:

Work closely with IT, production, and quality assurance departments to support their operational needs.

Ensure that production systems align with organizational goals and standards.

Issue Resolution:

Manage and resolve any issues identified during testing phases promptly and effectively.

Documentation and Reporting:

Maintain detailed documentation for system configurations, procedures, and changes.

Prepare reports on system performance, incidents, resolutions, and trends for management.

Monitoring and Maintenance:

Continuously monitor production systems, track performance metrics, and identify deviations from expected behavior.

Address potential issues proactively to prevent system downtime and disruptions.

Incident Management:

Act as the first point of contact for system-related issues.

Diagnose and resolve problems quickly to minimize impact and downtime.

Maintenance Tasks:

Schedule and perform regular maintenance tasks to ensure the efficient operation of systems.

Apply patches, updates, and upgrades to hardware, software, and other system components as needed.

Security Measures:

Implement and maintain security measures to protect systems and data from unauthorized access and potential threats.

Incident Management Strategies:

Develop and implement incident management strategies to quickly address and mitigate system failures or disruptions.



7-10 years of experience as a System Support Analyst or similar role.

Experience in managing internal applications like CRM, ATM/CCDM systems in a production environment.


Bachelor's degree in Computer Science, Information Technology, or a related field.


Strong analytical and problem-solving skills.

Excellent documentation and reporting abilities.

Knowledge of incident management and ITIL practices.

Ability to work effectively under pressure and handle multiple tasks simultaneously.


Must be available to work on a 24x7 basis to ensure the availability of applications and customer services.

Application Instructions:

To apply for the System Support Analyst position at Dautom in Ajman, please send your updated CV to careers@dautom.com. Kindly mention "System Support Analyst - Ajman" in the subject line of your email.


7 Years

Required Qualification

Bachelor's Degree

Requires Traveling:



Salary Not disclosed

Salary Type

Per Month

Total Vacancies



system support analystsystemsupporttimeit servicesdatasupport analystperformanceinternalproductionquality assurancetestingdocumentationproceduresmonitormetricsimpactmaintenancehardwaresoftwarecomponentssecurityaccessmanagementincident managementcomputer scienceinformation technologyanalyticalreportingitilpressurebasisavailabilitycustomerlineemail