Job Overview:

We are recruiting a detail-oriented Support Officer for a leading bank in the UAE, seeking a professional who can effectively manage data analysis, reporting, and customer support functions.

Key Responsibilities:

Conduct comprehensive data analysis and generate MIS reports

Implement IT project support activities

Manage customer queries efficiently

Execute and analyze marketing campaigns

Develop detailed reports using advanced Excel techniques

Support operational efficiency through accurate data management

Required Qualifications:

Bachelor's degree in any discipline

Minimum 2 years of experience in reporting roles

Advanced Microsoft Office skills, especially Excel

Proficiency in:

Pivot tables

VLOOKUP and other Excel functions

Data manipulation and analysis

Excellent verbal and written communication skills

Technical Skills:

Data analysis

MIS reporting

Campaign management

Excel advanced functions

Report generation

How to Apply:

Email resume to: salija@derbygroup.ae

Subject Line: "Support Officer- AUH"

Note: Only candidates located in Abu Dhabi will be considered.

We offer an opportunity to contribute to a leading banking institution with potential for professional growth.

About Us

On 22nd May 1995, the first company under the Derby group, Derby Marketing LLC was established in the UAE. The company started out by marketing their in-house product, The Dining Plus Card, a privilege card for dining, hotel accommodation and shopping across GCC, Far East and India. The biggest recognition of the popularity and exceptional privileges provided by the card came when the Dining Plus Card was co–branded with Mashreq Bank, Standard Chartered Bank & MMI.

Along with marketing our in-house card, Derby simultaneously started making serious inroads into the UAE recruitment market. Executive Recruitment has been our main forte since then. We are also a trusted partner for outsourced staffing to several top banks, hotels, cruises and organizations across many sectors in the UAE. Derby made its name in call center operations as well, when we were responsible for handling 24×7 call center operations for Spinney’s Super Market. We also launched Concierge Services for Emirates NBD Platinum Card holders during the same period. Our business acumen, ability to deliver consistently to high profile clients and growing workforce of highly skilled professionals helped us foray into much more complex, skilled and diverse business areas like HR Co-ordination, Debt Collection and Concierge Services.