Role Overview – Cargoline FL is hiring a Supervisor - Operations & Customer Service for a full-time, on-site position based in Dubai. This position is ideal for accomplished supervisory professionals with strong operational and customer service expertise, logistics and cargo industry knowledge, and the ability to lead teams effectively, manage operations, ensure customer satisfaction, optimize efficiency, maintain compliance, and contribute to organizational success within a dynamic logistics and cargo organization.

Operations and Customer Service Leadership – You will lead combined operations and customer service by directing activities, managing teams, setting standards, and driving excellence. You will oversee comprehensive operations and customer support supporting organizational objectives. You should lead operations and customer service strategically and professionally.

Operations Team Management – You will manage operations team by assigning responsibilities, providing direction, conducting reviews, and supporting professional development. You will build capable team, maintain standards, mentor staff, and foster collaborative culture. You should inspire confidence and develop team capabilities.

Customer Service Team Management – You will manage customer service team by assigning cases, providing direction, monitoring quality, and supporting development. You will build effective customer service team and ensure excellence. You should lead customer service operations effectively.

Team Supervision and Direction – You will supervise team by monitoring work, providing guidance, addressing performance issues, and supporting excellence. You will ensure team meets standards and deadlines. You should supervise team effectively.

How to Apply:

Send your updated CV to hr@cargolinefl.com. Please highlight your operations and customer service supervision experience, team leadership achievements and staff development accomplishments, expertise in operations management and customer service excellence, cargo and logistics operations knowledge, customer complaint resolution and service recovery experience, quality assurance and standards expertise, cost control and efficiency improvements, problem-solving ability regarding operational and customer challenges, communication and interpersonal skills, experience managing combined operations and customer service teams, shift management and scheduling capabilities, UAE or Dubai experience, shipping industry experience, professional certifications and educational background, and your approach to leading efficient, customer-focused operations. 

About the Company:

Cargoline FL is a professional cargo and logistics organization operating in Dubai with a strong commitment to operational excellence, customer service quality, and organizational success through effective operations management and customer support. The company is seeking experienced supervisors who bring proven operations and customer service supervision expertise and leadership capability, strong operations management and customer service excellence knowledge, demonstrated ability to lead teams and manage combined operations and customer service functions, excellent communication and problem-solving skills.