Store Supervisor

Company : Chalhoub Group

Location : Riyadh, Saudi Arabia

Chalhoub Group careers & jobs

Ref: GP285-5648

Job description / Role

Employment: Full Time

INSPIRE | EXHILARATE | DELIGHT

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavor to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewelry, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online, and through mobile apps, each touchpoint leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®.

To keep the innovation journey going, the Group has set up "The Greenhouse," which is not just an innovation hub but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of several initiatives taken by the Group to reinvent itself, catalyzed by forward-thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners, and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.

What you'll be doing

Working as a Store Supervisor, you will be responsible for assisting the Store Manager in managing the team's performance and schedule, ensuring the achievement of sales targets, providing an exceptional guest experience, maintaining the shop and brand merchandising, and managing stock in accordance with the Company's policies and procedures.

Key Responsibilities

Lead by example and represent the brand by communicating its values and philosophy through all activities and interactions with customers and other team members.

Follow all appropriate Retail policies, processes, and standard operating procedures to ensure that work is done in a systematic and consistent manner.

Build and maintain guest experience standards to build strong loyalty.

Assist in achieving the store's sales target by collaborating with the sales executive team to generate sales through high-selling techniques.

Execute and participate in projects and community events and activities with minimal supervision.

Stay ahead of the latest trends, products, and competitors and share feedback with the store manager and relevant stakeholders in the back-office team.

Team Management and Support

Create a positive work environment based on trust, respect, and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges, and concerns with the store manager and HR teams.

Understand and communicate the organization's priorities to ensure the team's alignment with the Group's objectives.

Assist the Store Manager in defining areas of responsibility for each sales team member and manage, engage, and guide the team reporting to the Store Manager.

Create and maintain a schedule to ensure full coverage of the shop floor and maintain grooming standards of the staff.

Customer Centricity

Implement and promote exceptional customer service in stores to boost sales and build customer trust and loyalty.

Manage VIP Guest relationships.

Manage all customer complaints effectively to ensure efficient operations and consistently exceptional customer service.

Operational Excellence

Maintain all operating standards by ensuring cleanliness, high visual merchandising standards, and stock replenishments are done as per the brand's VM guidelines.

Leverage available technology tools when available to support customer experience in and outside of the store (Clienteling app, OMS, Business WhatsApp, etc.).

Assist the Store Manager in preparing for inventory audit and enter all received goods in Baan inventory to ensure the proper record of all stock movements.

Ensure that all processes are compliant with legal, safety, security, retail store operations, and HR guidelines. And escalate complex issues to the Store Manager to ensure that the issue is closed efficiently and in a timely manner.

Requirements:

What you'll need to succeed

Luxury Background

Team Management skills

English language

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognize the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin, or disability status.

Department RETAIL

Contact Email for Applications: 'talent@chalhoubgroup.com'