About the Role

Buxton Consulting is partnering with one of our major clients in the USA to find an experienced Sr. ServiceNow Lead / Architect for an immediate or 30-day start. This full-time remote position based in India Offshore offers an excellent opportunity to work on enterprise-level Service Now implementations while supporting critical business operations across multiple modules. You'll be responsible for leading ServiceNow implementations and support across key modules including Human Resource Service Delivery (HRSD), Configuration Management Database (CMD), Customer Service Management (CSM), and IT Service Management (ITSM), with HRSD being a mandatory key skillset for this role. Your role will involve supporting ServiceNow application users across the organization, providing expert guidance and troubleshooting to ensure seamless system operations. You'll manage ServiceNow system support including both Production and Sandbox environments, covering critical modules such as Case, HR Case, Incident, Problem, Change, and Knowledge management. You'll work extensively with ITSM, CSM, HRSD, Portal configurations, and Automation to optimize business processes and enhance user experience. Your responsibilities include designing and maintaining Reports and Dashboards that provide meaningful insights to stakeholders and support data-driven decision-making. You'll handle both Inbound and Outbound integrations with ServiceNow, including the critical task of moving integrations from custom API calls to the Integration Hub for improved efficiency and standardization. You'll participate in and lead ServiceNow Release upgrade testing to ensure system stability and compatibility with new features and functionalities. You'll manage ServiceNow Application security administration, ensuring proper access controls, data security, and compliance with organizational policies. You'll provide comprehensive user training to enable users to perform their day-to-day jobs effectively by explaining ServiceNow standard practices and best practices. This role requires flexibility in support hours, covering IST working hours as well as overlapping hours to ensure continuous support for our USA-based client.

What We're Looking For

We need a senior ServiceNow professional with a minimum of 10 years of experience working with ServiceNow, specifically with deep expertise in Human Resource Service Delivery (HRSD), Configuration Management Database (CMD), Customer Service Management (CSM), and IT Service Management (ITSM) modules. HRSD expertise is a mandatory key skillset and critical requirement for this position. The ideal candidate has completed multiple end-to-end, full life cycle implementations of CSM, ITSM, HRSD, and CMD modules, demonstrating proven success in delivering complex ServiceNow projects from inception to go-live and beyond. You should possess strong technical capabilities in ServiceNow system administration and support, with hands-on experience managing both Production and Sandbox environments effectively. Comprehensive knowledge of core ServiceNow modules is essential, including Case Management, HR Case, Incident Management, Problem Management, Change Management, and Knowledge Management. You must have proven experience with ServiceNow Portal configurations and Automation capabilities to streamline workflows and improve operational efficiency. Strong expertise in creating and maintaining Reports and Dashboards within ServiceNow is required to provide actionable insights to business users. You should have solid experience with both Inbound and Outbound integrations with ServiceNow, including practical experience migrating integrations from custom API calls to the Integration Hub. Experience with ServiceNow Release upgrade testing and validation is essential to ensure smooth transitions during platform updates. Knowledge of ServiceNow Application security administration, including user roles, access controls, and security best practices, is required. You must possess excellent communication and presentation skills to effectively interact with stakeholders at all levels, explain complex technical concepts clearly, and deliver user training sessions. The ability to conduct user training and enable users to perform their day-to-day jobs by explaining ServiceNow standard practices is crucial. A pleasant attitude and strong team player mentality are essential, as you'll be collaborating with diverse teams across different time zones. You must be comfortable working flexible hours to support both IST and PST time zones, with when needed for client support.

How to Apply

Ready to take on this challenging Sr. ServiceNow Lead / Architect role with our major USA client? Send your updated resume to abushan@buxtonconsulting.com with the subject line "Sr. ServiceNow Lead / Architect Application - 

About

Established in 1993, Buxton is bridging the gap between today’s IT challenges and tomorrow’s business triumphs. Our seasoned team of experts is committed to understanding your unique business needs and crafting tailored solutions that drive efficiency, productivity, and growth. Whether you’re grappling with compl ex IT environments or seeking to streamline your operations, we’re here to guide you every step of the way. With a relentless focus on excellence and a track record of success, we empower businesses of all sizes to navigate the ever-changing digital landscape with confidence. As your strategic partner, we’re dedicated to unlocking a realm of possibilities, helping you achieve a competitive edge and remarkable growth.