Team Leadership and Mentorship: Lead and mentor the customer support and onboarding team, fostering a culture of excellence and customer advocacy.

Onboarding and Support Optimization: Design and refine onboarding processes and support workflows to ensure seamless customer experiences and rapid time-to-value.

Customer Retention and Growth: Proactively identify and address customer needs to maximize customer satisfaction, retention, and lifetime value.

Cross-Functional Collaboration: Collaborate with co-founders and cross-functional teams to identify areas for improvement and implement innovative solutions.

Hands-On Problem Solving: Engage in day-to-day operations, troubleshooting customer issues and identifying areas for improvement.

Process Improvement: Continuously optimize and improve customer support and onboarding processes.

Customer Advocacy: Act as a customer advocate within the company, ensuring customer needs are met.

Contact Us:

To apply, please send your CV and a compelling covering letter to jobs@comgem.com.

About Us:

Comgem, a B2B ecommerce & ERP platform, is seeking a Customer Onboarding and Software Support Manager to lead their customer support team and enhance the customer journey.