Job Title :Senior Associate

Company name : Chalhoub Group

location : Dubai, UAE

Industry: Luxury Retail

Function: Customer Relationship Management (CRM)

Experience: 3+ years in CRM

Education: Bachelor's degree

Employment Type: Full Time

Salary: AED 8000-12000 monthly

Contact Email: hr@chalhoub.com (Assumed for the purpose of this task)

Company Overview

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in luxury, beauty, fashion, and lifestyle categories. Recently, the Group expanded into luxury watches, jewelry, and eyewear.

Chalhoub Group operates over 750 experiential retail stores, online platforms, and mobile apps, always keeping the customer at heart. Employing 14,000 professionals across seven countries, Chalhoub Group has been recognized as a Great Place to Work® in the Middle East and Saudi Arabia.

The Group's innovation initiatives include "The Greenhouse," an innovation hub, incubator, and accelerator for start-ups. Chalhoub Group is committed to sustainability, people, partners, and the planet, and is a member of the United Nations Global Compact Community and a signatory of the Women's Empowerment Principles.

Job Description

Key Responsibilities:

CRM Campaigns:

Plan and execute CRM campaigns across two markets and multiple channels to retain customers, boost brand loyalty, and attract new customers.

Ensure accurate segmentation of the customer database for targeted marketing activities.

Collaboration:

Work with various departments to ensure the CRM strategy is effective across all business areas.

Strategy Development:

Develop and implement testing strategies for efficient CRM and customer engagement.

Evaluate and optimize strategies for maximum impact.

Creative Processes:

Generate creative ideas, prepare proposals, and oversee the production and execution processes.

Nurture brand relationships and coordinate collaborations.

Project Involvement:

Contribute to projects like automation and personalization strategies.

Reporting:

Provide regular and ad hoc reports on campaign performance to measure success and identify opportunities.

Qualifications:

Proven ability to meet tight deadlines with exceptional time management skills.

Strong teamwork skills with the CRM team, stakeholders, and brands.

Excellent communication and analytical abilities.

Commercial awareness with a strategic approach.

Creativity, problem-solving, and project management capabilities.

Highly organized with a keen eye for detail.

Minimum 3 years of CRM experience.

Benefits

Enriching experiences and extensive learning and development opportunities.

Exposure to diverse assignments within your role or through internal mobility.

Competitive benefits package including healthcare, child education contributions, remote and flexible working policies, and exclusive employee discounts.

To apply, please send your resume to hr@chalhoub.com

About Chalhoub Group

Chalhoub Group is a leading partner for luxury across the Middle East. As an expert in retail, distribution, and marketing services based in Dubai, Chalhoub Group has been building luxury brands in the region for over 60 years.