Role Overview:

Njord Consultancy is seeking an experienced and commercially focused Senior Account Manager to manage key client relationships, strengthen business partnerships, and drive account growth. The role involves understanding client needs, coordinating internal teams, identifying new opportunities, and ensuring consistently high levels of client satisfaction. The ideal candidate should be confident in client management, commercially aware, highly organized, and capable of managing strategic accounts in a fast-paced professional environment.

Key Account Management:

• Manage and develop relationships with key clients and strategic accounts.
• Serve as a primary point of contact for assigned clients.
• Understand client objectives, challenges, and business requirements.
• Maintain regular communication and ensure client expectations are managed effectively.

Client Relationship Development:

• Build long-term professional relationships with key stakeholders.
• Conduct regular client meetings and business reviews.
• Identify opportunities to strengthen existing partnerships.
• Address client concerns promptly and coordinate appropriate solutions.

Business Growth:

• Identify opportunities for account expansion and additional business.
• Develop account strategies aligned with client needs and company objectives.
• Support revenue growth through effective account planning and relationship management.
• Monitor market and client developments to identify potential opportunities.

Sales & Commercial Coordination:

• Prepare proposals, presentations, quotations, and account-related documentation.
• Participate in commercial discussions and negotiations with clients.
• Follow up on opportunities from initial discussion through completion.
• Maintain accurate records of account activity, opportunities, and pipeline progress.

Internal Team Coordination:

• Coordinate with internal departments to ensure client requirements are delivered effectively.
• Communicate client expectations and priorities clearly to relevant teams.
• Monitor ongoing deliverables and follow up on outstanding actions.
• Help resolve operational issues that may affect client relationships.

Account Performance:

• Monitor account performance, client activity, and business development progress.
• Prepare regular account updates and management reports.
• Track important milestones, deadlines, and client commitments.
• Use account insights to support strategic planning and future growth.

Client Retention:

• Maintain strong levels of client engagement and satisfaction.
• Proactively identify potential issues before they become major concerns.
• Develop strategies to retain valuable accounts and strengthen partnerships.
• Gather client feedback and communicate relevant insights internally.

Professional Communication:

• Maintain clear and professional communication with clients and stakeholders.
• Represent the company professionally during meetings, presentations, and negotiations.
• Handle sensitive commercial and client information with appropriate confidentiality.
• Build trust through consistent follow-up and reliable service.

How to Apply:

Interested candidates can submit their updated CV to laura@njordconsultancy.com with “Senior Account Manager – Dubai” as the email subject line. Candidates should highlight their experience in account management, client relationship development, business growth, sales coordination, and strategic account handling. Please ensure your CV clearly demonstrates measurable achievements, relevant industry experience, and your ability to manage high-value client relationships.

About the Company:

Njord Consultancy operates in the professional consultancy sector, supporting organizations through specialized business and client-focused services. This role offers an opportunity to manage important client relationships while contributing to account development and long-term business growth.