Job Overview: The Sales Reservation Executive will be responsible for managing and processing all travel and accommodation reservations efficiently. This role requires a dedicated individual who thrives in a fast-paced environment, ensuring customer satisfaction through effective communication and accurate booking management. You will serve as the point of contact for clients, handling their inquiries and offering seamless booking experiences that align with company standards.

Key Responsibilities: In this role, you will manage incoming booking requests, handle emails and calls, confirm reservations, and coordinate with travel and hotel partners to ensure smooth service delivery. You will maintain organized booking records, process modifications or cancellations, and ensure timely updates across all platforms. Accuracy and a customer-first approach are key to succeeding in this position.

Customer Service Excellence: Delivering an exceptional guest experience will be your top priority. You will assist customers by understanding their travel needs, recommending suitable options, and providing personalized support. Your ability to remain calm under pressure, handle complaints professionally, and resolve issues quickly will help maintain high levels of client satisfaction and loyalty.

Communication and Coordination: You will collaborate closely with internal departments, hotels, and external partners to ensure all reservations and services run smoothly. Strong communication and multitasking skills will help you manage client expectations effectively. You’ll be expected to relay accurate information, follow up on pending confirmations, and ensure all details are handled efficiently.

Performance Expectations: The ideal candidate will be goal-oriented, with a strong commitment to meeting booking targets and maintaining quality standards. You will work proactively to identify sales opportunities, assist with promotional campaigns, and contribute to the overall growth of the reservations department. Attention to detail and consistency are critical for success in this role.

Growth Opportunities: MajeStay Tourism offers its employees a supportive environment for learning and professional advancement. As a Sales Reservation Executive, you will have the opportunity to grow within the company into senior positions in customer service, client management, or sales. Continuous training and mentorship will be provided to help you reach your full potential.

How to Apply:

Interested candidates are encouraged to send their updated CV to hr@majestay.com with the subject line “Sales Reservation Executive – [Your Full Name]”. Please ensure your application highlights relevant experience, skills, and qualifications. Only shortlisted candidates will be contacted for further steps in the selection process.

About Us:

MajeStay Tourism is a dynamic travel and tourism company based in Dubai, specializing in creating unique and memorable travel experiences. Our team is passionate about providing top-notch customer service, handling every detail of our clients’ journeys with care and precision. From hotel reservations to visa services and travel coordination, MajeStay continues to set high standards of excellence in the UAE’s tourism industry.