Position Overview

We are seeking an experienced and dynamic Retail Banking Sales Team Leader to manage and motivate a team of sales executives focusing on personal loans and credit cards. The successful candidate will be responsible for driving team performance, achieving sales targets, and maintaining high standards of customer service.

Key Responsibilities

Lead and manage a team of 12-15 Sales Executives in retail banking products

Develop and implement sales strategies to achieve team targets for personal loans and credit cards

Monitor individual and team performance metrics and provide regular feedback

Coach and train team members to enhance their sales skills and product knowledge

Ensure compliance with banking regulations and internal policies

Conduct regular team meetings and performance reviews

Identify and pursue business development opportunities

Maintain strong relationships with existing clients and develop new business partnerships

Handle escalated customer queries and complex sales situations

Prepare and present sales reports to senior management

Implement best practices in sales techniques and customer service

Required Qualifications

3-5 years of experience in UAE banking sales

Proven track record in team leadership and sales management

Strong understanding of retail banking products, especially personal loans and credit cards

Bachelor's degree in Business, Finance, or related field

Knowledge of UAE banking regulations and compliance requirements

Valid UAE work experience in banking sector

Skills & Competencies

Excellent leadership and team management abilities

Strong sales planning and strategy development skills

Outstanding communication and interpersonal skills

Ability to motivate and develop team members

Analytical thinking and problem-solving capabilities

Proficiency in banking CRM systems and MS Office

Strong presentation and negotiation skills

Ability to work under pressure and meet deadlines

Excellent time management and organizational skills

Essential Qualities

Results-oriented mindset with focus on achieving targets

Strong ethical standards and integrity

Professional demeanor and presentation

Customer-focused approach

Adaptable to changing market conditions

Self-motivated with high energy levels

Performance Expectations

Meet or exceed team sales targets for personal loans and credit cards

Maintain high team productivity and motivation levels

Ensure consistent quality in customer service delivery

Achieve specified conversion rates and sales metrics

Maintain compliance with all banking regulations

What We Offer

Competitive salary package

Performance-based incentives

Professional development opportunities

Banking sector benefits

Career growth prospects

How to Apply

Qualified candidates should send their CV to:

vivek@derbygroup.ae with the subject line "Application - Retail Banking Sales Team Leader"

Note: Only shortlisted candidates will be contacted for an interview. Candidates must have valid UAE banking experience.

About Us

On 22nd May 1995, the first company under the Derby group, Derby Marketing LLC was established in the UAE. The company started out by marketing their in-house product, The Dining Plus Card, a privilege card for dining, hotel accommodation and shopping across GCC, Far East and India. The biggest recognition of the popularity and exceptional privileges provided by the card came when the Dining Plus Card was co–branded with Mashreq Bank, Standard Chartered Bank & MMI.

Along with marketing our in-house card, Derby simultaneously started making serious inroads into the UAE recruitment market. Executive Recruitment has been our main forte since then. We are also a trusted partner for outsourced staffing to several top banks, hotels, cruises and organizations across many sectors in the UAE. Derby made its name in call center operations as well, when we were responsible for handling 24×7 call center operations for Spinney’s Super Market. We also launched Concierge Services for Emirates NBD Platinum Card holders during the same period. Our business acumen, ability to deliver consistently to high profile clients and growing workforce of highly skilled professionals helped us foray into much more complex, skilled and diverse business areas like HR Co-ordination, Debt Collection and Concierge Services.