Gloria Hotels seeks an experienced Reservation Agent to join our prestigious 5-star property in Dubai's vibrant Deira district. This role offers the opportunity to showcase your hospitality expertise while delivering exceptional guest service in a luxury environment.

Reservation Management

You will handle all booking inquiries across multiple channels including phone, email, and online platforms. Your meticulous attention to detail will ensure accurate room allocations while maximizing occupancy and revenue potential.

Guest Experience Curation

The role requires providing personalized reservation assistance tailored to guest preferences. Your ability to recommend room categories, packages, and hotel amenities will enhance pre-arrival experiences and drive satisfaction.

System Proficiency

Utilizing property management systems, you'll process reservations, modifications, and cancellations with efficiency. Your technical skills will maintain flawless inventory management and rate integrity.

Upselling & Revenue Optimization

Your persuasive communication will promote premium room categories and value-added services. Your contribution to revenue per available room (RevPAR) goals will be measured through conversion metrics.

Collaborative Operations

Working closely with front office and revenue teams, you'll ensure seamless information flow regarding special requests and occupancy forecasts. Your coordination will support operational excellence.

Candidate Profile

We require professionals with:

• 4+ years reservation experience in international hotel chains
• In-depth knowledge of Opera or similar PMS
• Exceptional English communication skills
• UAE residency/availability

Application Process

Qualified candidates should submit CVs to recruitments@gloria-hotels.com highlighting specific achievements in hotel reservations. Competitive compensation will reflect your experience level in luxury hospitality.

About Us

Vision – To be leaders of family-oriented hotels across the globe. To be renowned for our green, clean and comfortable environment practices.

Mission – To carry out our vision through our commitment to core values, providing superior hospitality services, caring for the needs of our guests and our associates, providing an engaging, supportive and positive work environment to our employees, and promoting growth and development for all our stakeholders.