Dusit International welcomes passionate hospitality professionals to join our reservations team in Dubai. This customer-centric role offers the opportunity to be the first point of contact for guests, shaping their initial experience with our renowned hospitality brand.

Guest Relationship Management

As a Reservation Agent, you will handle all booking inquiries with exceptional service standards, converting potential guests into confirmed reservations through your consultative approach and in-depth knowledge of our property offerings.

Reservation System Expertise

You will master our property management systems to process reservations accurately, manage room allocations, and update availability in real-time. Your technical proficiency will ensure seamless booking experiences across all channels.

Sales Conversion Focus

The role requires identifying opportunities to upsell room categories and additional services while maintaining genuine care for guest needs. Your ability to articulate value propositions will directly contribute to revenue optimization.

Multichannel Coordination

You will manage reservations coming through various platforms including direct calls, online travel agencies, and corporate accounts, ensuring consistent service quality and accurate information across all touchpoints.

Operational Support

Working closely with front office and revenue teams, you'll provide critical data for occupancy forecasting and participate in strategies to maximize room yield during peak periods.

Ideal Candidate Profile

We seek individuals with:

• A natural passion for guest service
• Previous experience in hospitality reservations or call centers
• Fluency in English (additional languages are advantageous)
• Strong computer literacy and attention to detail

Application Process

Energetic candidates should email CVs to ilona.olarte@dusit.com with "Reservation Agent Application" in the subject line. Successful applicants will demonstrate how their skills align with creating memorable first impressions for our valued guests.

Why Join Our Team

• Be part of a globally recognized hospitality brand

• Develop valuable skills in hospitality technology

• Work in a supportive, guest-focused environment

• Grow your career in the dynamic Dubai market

About Us

Experience the fusion of Thai elegance and warm Arabian hospitality in the heart of Abu Dhabi. Our five-star luxury city hotel, ranked among the Top 20 Best Hotels in the Middle East by Condé Nast Traveller, offers exquisite facilities and diverse dining experiences, perfect for discerning guests.