Position Overview

Manage guest reservations and provide exceptional customer service in a professional hospitality environment

Key Responsibilities

Handle hotel room reservations efficiently

Manage booking inquiries via phone, email, and walk-in

Maintain accurate guest reservation records

Provide detailed information about hotel rooms and amenities

Process reservations, modifications, and cancellations

Ensure high standards of customer service

Collaborate with other hotel departments

Required Skills

Excellent communication skills

Proficiency in reservation management systems

Strong attention to detail

Fluency in English (additional languages a plus)

Customer service orientation

Basic computer skills

Qualifications

Proven experience in hotel reservations

Knowledge of hospitality industry practices

Professional demeanor

Application Details

Submit CV to: fom@theleelahoteldxb.ae

Note: Only shortlisted candidates will be contacted

Relevant hotel reservation experience required

About Us

The Leela Hotel -Deira City Centre, Dubai is ideally located in the Deira district known as "The Heart of Dubai", which is considered the business hub and shopping mecca of Dubai. The hotel is a brief five minutes away from Dubai International Airport, Sheikh Zayed Road, Expo Centre, and Dubai Convention Centre, Emirate of Sharjah, and a short walking distance from some of Dubai's largest malls including Deira City Centre Mall and Al Ghurair Mall, offering everything from world-class boutique fashion outlets to local antiques and traditional textiles.

The property is just a few steps away from Deira City Centre Mall – one of Dubai's famous shopping and entertainment destinations, as well as a few minutes' walks from Deira City Centre Metro Station, and merely 5 minutes away from the Dubai International Airport and World Trade Centre.

The hotel has 120 rooms and suites including 30 Superior rooms, 20 Deluxe Twin rooms, 50 Deluxe King, 10 Junior Suites, and 10 Suites crafted with sleek, trendy and minimalist interior decor, equipped with complimentary WIFI service offering free 3G internet connectivity, you will be greeted by the warmest smiles at every turn. Sleek minimalist interior design characterizes the contemporary sophistication of this modern décor hotel.

Whenever you wish to explore Dubai to its fullest or to simply relax and unwind at the end of a long day, The Leela Hotel – Deira City Centre always has the best there is, to offer you with the absolutely ravishing spread of cuisines made available in multiple outlets and with a very convenient 24/7 in-room dining facility.