A prominent UAE bank seeks a compassionate Remedial Support Officer to join their Dubai team. This specialized role bridges financial risk management with client counseling, requiring equal parts financial acumen and emotional intelligence in sensitive debt situations.

Financial Distress Assessment

You will conduct comprehensive evaluations of clients' financial health, analyzing income statements, debt obligations, and expenditure patterns. Your diagnostic skills will identify viable repayment solutions while maintaining regulatory compliance.

Customized Debt Solutions

The position demands creating tailored restructuring plans that align with Central Bank guidelines. You'll collaborate with credit teams to negotiate sustainable repayment terms, documenting evidence of financial hardship for approval processes.

Regulatory Compliance

Your expertise in UAE Consumer Protection Standards ensures all workout arrangements adhere to strict banking regulations. You'll maintain meticulous case files that withstand audit scrutiny while protecting client confidentiality.

Client Relationship Management

Through empathetic engagement, you'll guide distressed clients through financial rehabilitation. Your communication skills will de-escalate tensions while clearly explaining options, consequences, and long-term recovery strategies.

Portfolio Monitoring

You'll track remedial accounts, identifying early warning signs and recommending proactive interventions. Your analytical approach will balance portfolio risk management with fair customer treatment principles.

Professional Requirements

The ideal candidate possesses:

• 3-5 years in banking remedial/debt counseling
• Certified credit/collections qualifications preferred
• Expert knowledge of UAE Central Bank CPS
• Arabic language proficiency (advantageous)

Application Process

Qualified professionals should submit CVs to niha@pactemployment.ae titled "Support Officer Application". The AED 11,000 package recognizes specialists who can demonstrate successful case resolutions while maintaining portfolio quality.