Blue Ocean Health Group is looking for a compassionate and professional Patient Experience Specialist and Receptionist to join their team at Fakih IVF in Abu Dhabi. This is a wonderful opportunity for a dedicated and empathetic healthcare front desk professional who is passionate about delivering exceptional patient care and ready to be the first point of contact for patients at one of the region's leading fertility centers.

In this role you will be responsible for welcoming and assisting patients and visitors in a warm, professional, and courteous manner, managing patient registration, appointments, and front desk operations, and handling patient inquiries in both Arabic and English across all channels including in person, phone, and email. You will schedule, confirm, and follow up on patient appointments, maintain accurate records of patient interactions in the system, coordinate with internal departments to ensure smooth patient communication, and provide empathetic and confidential support to patients throughout their experience at the center.

The ideal candidate will hold a Bachelor's degree in a relevant field and be a fluent Arabic and English speaker, with Arabic being a mandatory requirement for this role. Previous experience in a patient experience, front desk, customer service, or healthcare setting is preferred and will be considered a strong advantage. Strong communication and interpersonal skills, the ability to handle sensitive conversations with professionalism and empathy, proficiency in basic computer systems, and a willingness to work in a fast paced healthcare environment are essential qualities we are looking for.

Apply Now:
Send your CV to recruitment@fakihivf.com with the subject line Patient Experience Specialist – FakihIVF-AUH. When applying please ensure your CV highlights your experience in patient experience, front desk, or healthcare customer service roles, your fluency in Arabic and English and how you have applied these skills in a professional setting, your ability to manage patient registration, appointments, and front desk operations efficiently, your empathy and professionalism in handling sensitive patient conversations, your proficiency in computer systems and patient management software, your organizational and multitasking abilities in a fast paced healthcare environment, and your commitment to maintaining patient confidentiality at all times. Include a brief cover letter outlining your interest in the role, your understanding of patient experience and front desk responsibilities within a healthcare setting, your compassionate and professional approach to patient interactions, your commitment to delivering exceptional care and support to patients at a leading fertility center, and your eagerness to join the Blue Ocean Health Group team at Fakih IVF in Abu Dhabi. Feel free to forward this opportunity to anyone in your network who may be a strong fit.

About Us:
Blue Ocean Health Group is a leading and trusted healthcare organization dedicated to delivering world class medical care and exceptional patient experiences across a diverse range of specialties and services. As the parent company of Fakih IVF, one of the most respected and renowned fertility centers in the UAE and the wider region, Blue Ocean Health Group is committed to providing compassionate, innovative, and high quality healthcare solutions to patients and families at every stage of their journey. At Blue Ocean Health Group we believe that exceptional patient care begins with exceptional people, and we are dedicated to building a talented and passionate team that reflects our values of excellence, empathy, integrity, and continuous improvement.