Role Overview: The Patient Relations Executive plays a vital role in shaping the overall patient experience within HealthHub Clinics. Acting as the first point of contact, this position ensures that every patient receives a warm, respectful, and professional welcome from the moment they enter the clinic. The role is designed for individuals who value service excellence and understand the importance of compassionate communication in a healthcare environment.

Patient Engagement and Support: This role focuses on guiding patients smoothly through their healthcare journey by managing registrations, appointments, and follow-up schedules. The executive ensures patients feel informed and supported at every stage, addressing inquiries promptly and coordinating effectively to minimize waiting times while maintaining a calm and organized reception environment.

Coordination with Clinical Teams: Close collaboration with doctors, nurses, and support staff is essential to maintain efficient patient flow. The Patient Relations Executive ensures accurate communication between departments, supports clinical schedules, and helps resolve operational challenges to deliver seamless service across the clinic.

Insurance and Billing Assistance: The position involves assisting patients with insurance approvals, billing clarifications, and payment-related questions. Accuracy and confidentiality are critical, as the executive ensures that patient information is handled responsibly while providing clear explanations that help patients understand their coverage and financial responsibilities.

Patient Records and Confidentiality: Maintaining accurate and confidential patient records is a core responsibility of this role. The executive ensures that all patient data is updated, securely stored, and handled in compliance with healthcare regulations, supporting both clinical efficiency and patient trust.

Feedback and Experience Management: Handling patient feedback and complaints with empathy and professionalism is a key element of this role. The executive listens actively, resolves concerns where possible, and escalates issues appropriately while supporting initiatives that enhance patient satisfaction, loyalty, and long-term engagement with HealthHub services.

How to Apply:

Interested candidates are encouraged to apply through the Al-Futtaim Group careers portal by visiting www.afuturewithus.com

 and submitting their application using the relevant job requisition reference. Applicants may also send their updated CV to the official healthcare recruitment email provided. Only shortlisted candidates will be contacted for further steps in the selection process.

About Us:

HealthHub Clinics by Al-Futtaim is a leading provider of integrated healthcare services, offering patient-centered care across a wide range of specialties. Committed to international standards, innovation, and service excellence, HealthHub Clinics create welcoming environments where patients receive trusted medical care and professionals grow within a supportive, high-quality healthcare network.