Position Overview

We are seeking a dedicated Patient Relations Coordinator to serve as the primary liaison between our healthcare facility and our patients. The ideal candidate will be fluent in Arabic and English, with a strong background in customer service and healthcare operations.

Key Responsibilities

Serve as the first point of contact for patients and their families, providing exceptional customer service and addressing inquiries, concerns, and requests in both Arabic and English

Manage patient scheduling, registration, and check-in/check-out processes while ensuring all necessary documentation is complete and accurate

Coordinate communication between patients, medical staff, and other departments to ensure smooth patient flow and optimal care delivery

Handle patient feedback, complaints, and concerns professionally and efficiently, working to resolve issues and maintain positive relationships

Assist with insurance verification, billing inquiries, and basic administrative tasks related to patient care

Required Qualifications

Native or professional fluency in Arabic and English (written and verbal)

Minimum 1 year of experience in healthcare setting or hospitality industry

Strong interpersonal and communication skills with a customer service orientation

Proficiency in Microsoft Office Suite and healthcare management systems

High school diploma or equivalent; Bachelor's degree preferred

Preferred Qualifications

Previous experience in a medical office or healthcare facility

Knowledge of medical terminology and healthcare procedures

Experience with electronic health records (EHR) systems

Background in patient advocacy or customer relations

Skills & Competencies

Exceptional cultural sensitivity and awareness

Strong problem-solving and conflict resolution abilities

Excellent organizational and time management skills

Ability to maintain confidentiality and handle sensitive information

Professional demeanor and appearance

Ability to work effectively in a fast-paced environment

Working Conditions

Full-time position

May require some evening or weekend availability

Must be able to stand or sit for extended periods

May require light lifting and movement of office supplies

Benefits

Competitive salary

Health insurance

Paid time off

Professional development opportunities

Additional benefits package

Qualified candidates should send their CV to hr@100asc.com

We are an equal opportunity employer and value diversity in our organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.

About Us

Begun in 1991, Dr. Hisham Hakim started his first treatment center in Sylacuaga Alabama USA.

In 1996, the current headquarter, was established in Birmingham Alabama USA, which operates its primary the research center, for the treatment of spine pathologists and spinal injury.

Recognized as a center of excellence and a pioneer for treatment of spine pathology since 1991, American Spine Center is now bringing its expertise to the Gulf Region.

Having treated thousands of patients through the use of the Center’s own custom-designed and unique Non-Surgical medical treatment protocol, American Spine Center has achieved excellent results consistently for its patients.