Position Overview

We are seeking a Patient Affairs Administrator to join our Front Desk Team. This role serves as the first point of contact for our patients and is crucial in maintaining our high standards of patient care and service excellence.

Key Responsibilities

Welcome and assist patients upon arrival, ensuring a positive first impression

Manage patient registration and check-in/check-out processes

Schedule and coordinate patient appointments efficiently

Handle patient inquiries and requests professionally

Process patient documentation and maintain accurate records

Coordinate with medical staff regarding patient flow

Manage incoming calls and correspondence

Verify patient insurance information and eligibility

Handle payment processing and basic accounting tasks

Maintain the reception area's professional appearance

Support administrative tasks for the clinical team as needed

Required Qualifications

Native English Speaker (Mandatory)

Bachelor's degree in Healthcare Administration, Business Administration, or related field

Previous experience in healthcare administration or customer service

Proficiency in medical office management software

Knowledge of medical terminology preferred

Familiarity with UAE healthcare systems is a plus

Essential Skills

Exceptional customer service and patient care abilities

Strong organizational and multitasking capabilities

Excellent verbal and written communication skills

Proficiency in MS Office Suite

Detail-oriented with strong problem-solving abilities

Ability to maintain composure in fast-paced situations

Cultural sensitivity and awareness

Personal Qualities

Professional and polished demeanor

Positive and enthusiastic attitude

Empathetic and patient-focused approach

Strong work ethic and reliability

Team player mentality

Adaptability and flexibility

Benefits Package

Competitive salary

Health insurance

Annual leave as per UAE labor law

Professional development opportunities

Dynamic and innovative work environment

Being part of a growing healthcare organization

How to Apply

Interested candidates should submit their:

Detailed CV

Cover letter

References (if available)

Email applications to both:

talent@glucare.health

agnes@glucare.health

Subject line: "Application for Patient Affairs Administrator Position"

About Us

GluCare.Health was born out of the idea that a combination of a human-centric patient approach with technology working together will lead to a better and more efficient management of diabetes and metabolic syndrome.

In 2022, GluCare.Health became the world’s first globally ICHOM-accredited facility. We aspire to report our outcomes transparently with full accountability over our model of care.

Vision

Our vision at GluCare.Health is to become the global leader in revolutionizing metabolic healthcare by integrating technology and human expertise. We aim to achieve the best clinical outcomes while maintaining cost-effectiveness, accountability, transparency, and responsibility. By reinventing metabolic health management, we seek to deliver comprehensive and hyper-personalized care that empowers patients to make enduring behavior changes and attain lasting health outcomes.

Mission

At GluCare.Health, our mission is to combat metabolic diseases through the integration of cutting-edge technology and expert human guidance. We are dedicated to providing continuous healthcare, personalized support, and state-of-the-art tools that enable patients to achieve lasting improvements in their health. As we strive to be at the forefront of metabolic healthcare, our goal is to make a positive impact on lives worldwide by revolutionizing the way metabolic diseases are managed and treated.