Position Overview

We are seeking an experienced Outlet Captain to lead and supervise our dining operations. The ideal candidate will ensure superior guest service while maintaining high operational standards and team performance.

Key Responsibilities

Supervise daily restaurant operations and ensure smooth service flow

Lead, train, and mentor service team members

Maintain highest standards of food and beverage service

Handle guest inquiries and resolve complaints professionally

Coordinate with kitchen staff to ensure timely food delivery

Manage restaurant reservations and seating arrangements

Conduct pre-shift briefings and assign duties to team members

Ensure compliance with health and safety regulations

Monitor inventory and assist in stock management

Maintain cleanliness and presentation of the outlet

Handle cash transactions and end-of-day reconciliation

Implement and monitor service quality standards

Assist in special events and promotions

Required Qualifications

Minimum 3 years of experience as Outlet Captain in 4/5 star hotels

Currently residing in UAE

Fluent in English and at least one additional language (Arabic/German/Russian)

Strong knowledge of F&B operations and international service standards

Excellent leadership and communication skills

Computer literacy with POS systems

Valid UAE health card

Preferred Qualifications

Diploma/Degree in Hospitality Management

Knowledge of multiple cuisines and beverage service

Experience with upscale dining concepts

Additional language skills

Benefits

Competitive salary package

Medical insurance

Annual leave

Accommodation/Housing allowance

Transportation allowance

Meal privileges

Career development opportunities

Staff discounts across Accor properties

Application Process

Interested candidates should send their CV along with:

Updated passport copy

Experience certificates

Recent photograph

Current visa status

References

Email your application to: khollyjane.sumalinog@accor.com

Subject Line: "Application for Outlet Captain Position"

Note: Due to high volume of applications, only shortlisted candidates will be contacted.

Equal Opportunity Employer: We are committed to diversity and inclusion in our workplace.

About Us:

Innovation. Inspiration. Emotion. We are 330,000+ hospitality Talents perfecting the art of welcome with passion, inspiring and designing new ways of connecting and experiencing the world. People are the heart of everything we do – fostering authentic and meaningful connections, and constantly seeking to spark delight for our clients and to deliver excellence. Our bold and visionary approach reaches far beyond the traditional hotel model, reimagining and continuously transforming hospitality to craft and unlock exceptional experiences for our clients, to give back to the planet and our communities, and drive value for our partners and all stakeholders.