Job Description
About the Role
We are seeking an experienced Operations Manager to oversee daily operations within our tourism and entertainment facility in the UAE. The ideal candidate will ensure operational excellence, maintain high service standards, and optimize processes while managing a diverse team of staff members.
Key Responsibilities
Oversee daily operations of the facility, ensuring smooth running of all departments and maintaining high service standards
Manage, train, and develop a team of supervisors and staff members across various operational units
Create and implement operational procedures, policies, and standards to maximize efficiency and guest satisfaction
Monitor and control operational costs while maintaining quality standards
Coordinate with various departments including maintenance, security, housekeeping, and guest services
Ensure compliance with health and safety regulations, licensing requirements, and other relevant UAE regulations
Handle guest feedback and complaints, implementing improvements based on customer insights
Prepare and analyze operational reports and metrics for senior management
Manage vendor relationships and oversee procurement processes
Plan and coordinate special events and seasonal activities
Required Qualifications
Bachelor's degree in Hospitality Management, Business Administration, or related field
Minimum 5-7 years of operations management experience in tourism, hospitality, or entertainment sector
Proven track record in team leadership and staff development
Strong understanding of UAE tourism and entertainment industry standards
Experience in budget management and cost control
Excellent problem-solving and decision-making abilities
Fluent in English; Arabic language skills are highly advantageous
Current UAE residency is mandatory
Desired Skills
Knowledge of relevant software systems (PMS, scheduling, inventory management)
Strong customer service orientation
Crisis management experience
Event management expertise
Understanding of UAE labor laws and regulations
HACCP certification or similar operational certifications
Benefits
Competitive monthly salary
Performance bonuses
Health insurance
Annual leave as per UAE labor law
Professional development opportunities
Staff accommodation allowance
Work Schedule
Full-time position
Flexible schedule including weekends and holidays as required
Ability to work extended hours during peak seasons
How to Apply
Qualified candidates currently residing in the UAE are invited to send their CV and cover letter to jobs@harriesgroup.com.
Please include "Operations Manager - Tourism & Entertainment" in the subject line.
Note: Only shortlisted candidates will be contacted. All applications will be treated with strict confidentiality.
About Us
Business disrupter and innovator, the group has grown based on innovative thinking underwritten with old-fashioned values. The brand values are integrity, honesty, service, value and above all outstanding customer care.
In a world where people have become numbers, our customers are our strategic partners, and their success is our success.
The company has grown through horizontal integration from education, to consultancy, to human resource solutions, from the earliest interaction with our customers we recognize their value and we have always referred to human resources as human assets as we believe this is exactly what they are.
Dubai - United Arab Emirates
Category
Experience
Career Level
Required Qualification
Bachelor's degree in Hospitality Management, Business Administration, or related field
Requires Traveling:
No
Salary
15000 - 18000 AED
Salary Type
Per Month
Total Vacancies
1
Skills
operations managerdaily operationstourismentertainmentoperational excellenceservicestandardsteamstaffprocedurespoliciesguestcontrolqualitymaintenancesecurityhousekeepingcompliancehealthsafetyregulationslicensingrequirementsfeedbackcomplaintscustomermetricsseniorvendorprocurementeventshospitality managementbusinessadministrationoperations managementhospitalityleadershipindustrybudget managementcostenglisharabiclanguage skillssoftwareschedulinginventorycustomer servicemanagementlabor lawssalaryperformanceleavelabordevelopmentaccommodationscheduleholidaysinnovatorgroupinnovativebrandcustomer carepeoplecompanyintegrationeducationconsultancyresourcesolutions