About the Role

We are seeking an experienced Operations Director to join our dynamic tourism and entertainment organization in the UAE. The successful candidate will be responsible for overseeing all operational aspects of our venues and attractions, ensuring exceptional guest experiences while maintaining operational excellence and profitability.

Key Responsibilities

Develop and implement comprehensive operational strategies aligned with company objectives and industry best practices

Lead and mentor a large cross-functional team, including operations managers, guest services, and support staff

Oversee daily operations of multiple entertainment venues/attractions, ensuring smooth functioning and optimal resource utilization

Establish and monitor KPIs for operational performance, guest satisfaction, and financial metrics

Drive continuous improvement initiatives to enhance operational efficiency and guest experience

Manage operational budgets and implement cost control measures while maintaining service quality

Ensure compliance with all relevant safety regulations, licensing requirements, and quality standards

Build and maintain strong relationships with key stakeholders, partners, and vendors

Develop and implement crisis management and business continuity plans

Lead innovation initiatives to keep the attraction competitive in the rapidly evolving tourism sector

Requirements

Minimum 10+ years of experience in operations management, with at least 5 years in a senior leadership role within the tourism/entertainment industry

Proven track record of successfully managing large-scale entertainment venues or tourist attractions

Bachelor's degree in Business Administration, Hospitality Management, or related field; Master's degree preferred

Demonstrated experience in budget management, strategic planning, and team leadership

Strong understanding of UAE tourism market trends and regulatory requirements

Excellent project management and problem-solving skills

Outstanding communication and interpersonal skills

Fluent in English; Arabic language skills highly advantageous

Current UAE residency is mandatory

Benefits

Competitive salary package

Health insurance coverage

Annual leave and flight tickets

Performance bonuses

Professional development opportunities

Housing allowance

Transportation allowance

How to Apply

Qualified candidates who are currently residing in the UAE are invited to send their CV and cover letter to jobs@harriesgroup.com

with the subject line "Operations Director - Tourism & Entertainment"

Note: Only shortlisted candidates will be contacted. All applications will be treated in strict confidence

About Us

Business disrupter and innovator, the group has grown based on innovative thinking underwritten with old-fashioned values. The brand values are integrity, honesty, service, value and above all outstanding customer care.

In a world where people have become numbers, our customers are our strategic partners, and their success is our success.

The company has grown through horizontal integration from education, to consultancy, to human resource solutions, from the earliest interaction with our customers we recognize their value and we have always referred to human resources as human assets as we believe this is exactly what they are.