About the Role

We are currently seeking experienced Contact Center Agents to join our client's team in Dubai. This role involves managing both customer and merchant interactions in a 24/7 operational environment.

Key Responsibilities

Handle inbound and outbound calls from customers and merchants

Provide exceptional customer service and support

Process and resolve customer inquiries and complaints effectively

Maintain accurate documentation of all interactions

Meet service level agreements and quality standards

Support merchant-related queries and issues

Ensure timely follow-up on pending cases

Collaborate with other departments for issue resolution

Adhere to company policies and procedures

Required Qualifications

Previous experience in a call center environment (mandatory)

Experience in both customer and merchant support

Strong command of English (additional languages are a plus)

Excellent communication and interpersonal skills

Ability to work in shifts (24/7 operation)

Computer literacy and familiarity with CRM systems

Problem-solving and decision-making abilities

Customer service orientation

Skills & Competencies

Strong multitasking abilities

Excellent listening and verbal communication skills

Ability to remain calm under pressure

Professional telephone etiquette

Team player mentality

Adaptable to changing priorities

Strong attention to detail

Working Conditions

24/7 shift operation

Full-time position

Based in Dubai

Professional office environment

Benefits

Competitive salary 

Career growth opportunities

Professional work environment

Training and development programs

How to Apply

Interested candidates should:

Send their CV to aneetta@pactemployment.ae

Include "Contact Center" in the email subject line

Ensure their resume highlights relevant call center experience

Note: Only shortlisted candidates will be contacted

About Us

Pact is an acknowledged leader in Middle East's recruitment industry. Trusted by top banks, financial institutions and multinational companies for all their recruitment needs, we offer a range of top notch recruitment services that connect top quality candidates with clients looking to fill key positions in their organizations every day.

Whether you are a company looking to recruit the right people to meet your needs or a candidate looking for a job that rewards your skills