About the Role

We are seeking an experienced Contact Center Agent to join our dynamic team in Dubai. As a Contact Center Officer, you will be responsible for handling both customer and merchant interactions, ensuring exceptional service delivery in a 24/7 operational environment.

Key Responsibilities

Handle inbound and outbound calls professionally while maintaining high customer service standards and adhering to company protocols

Manage customer inquiries, complaints, and requests efficiently while ensuring first-call resolution whenever possible

Process merchant-related queries and provide necessary support to maintain strong business relationships

Document all customer interactions accurately in the company's CRM system

Meet and exceed performance metrics including call quality, response time, and customer satisfaction scores

Collaborate with team members to ensure seamless service delivery across all shifts

Identify and escalate critical issues to appropriate departments when necessary

Required Qualifications

Proven experience in a call center or customer service role

Strong experience in both customer and merchant service delivery

Excellent communication skills in English (additional languages are a plus)

Proficiency in using CRM systems and basic computer applications

Ability to work in shifts as part of a 24/7 operation

Strong problem-solving and decision-making abilities

Patient and professional demeanor with excellent listening skills

Benefits

Competitive monthly salary 

Opportunity to work with a leading organization in Dubai

Professional development opportunities

Comprehensive training program

How to Apply

Interested candidates should:

Send their updated CV to aneetta@pactemployment.ae

Include "Contact Center" in the email subject line

About Us

Pact is an acknowledged leader in Middle East's recruitment industry. Trusted by top banks, financial institutions and multinational companies for all their recruitment needs, we offer a range of top notch recruitment services that connect top quality candidates with clients looking to fill key positions in their organizations every day.

Whether you are a company looking to recruit the right people to meet your needs or a candidate looking for a job that rewards your skills