Job Description: ManageEngine Monitoring Tool Administrator

Company: Capgemini

Location: Dubai, UAE

Employment: Full Time

Role Overview:

The ManageEngine Monitoring Tool Administrator is responsible for the implementation, configuration, and maintenance of ManageEngine monitoring tools, ensuring optimal performance and functionality. This role involves customizing monitoring configurations, analyzing system performance, managing events, generating reports, and maintaining network device configurations. The administrator will also integrate monitoring tools with other systems, automate tasks, and provide documentation and training.

Key Responsibilities:

Tool Administration:

Manage and administer ManageEngine monitoring tools, including OpManager, Applications Manager, and Network Configuration Manager.

Install, configure, and upgrade monitoring tools to ensure optimal performance and functionality.

Monitoring Configuration:

Customize monitoring configurations to align with organizational requirements and objectives.

Define and configure monitors, thresholds, and alerting rules to proactively monitor network, server, application, and infrastructure health.

Performance Monitoring:

Monitor system performance metrics, including CPU utilization, memory usage, disk space, network traffic, and application response times.

Analyze performance trends and identify potential issues or bottlenecks for proactive resolution.

Event Management:

Monitor and manage system events, alerts, and notifications generated by the monitoring tools.

Prioritize and respond to critical alerts, troubleshooting and resolving issues promptly to minimize downtime and impact on business operations.

Reporting and Analysis:

Generate and analyze reports on system performance, availability, and health using built-in reporting features of ManageEngine monitoring tools.

Provide insights and recommendations based on analysis of monitoring data to improve system reliability and performance.

Configuration Management:

Manage network device configurations using Network Configuration Manager, ensuring compliance with configuration standards and policies.

Perform configuration backups, audits, and change tracking to maintain configuration integrity and consistency.

Integration and Automation:

Integrate ManageEngine monitoring tools with other systems and tools, such as ticketing systems, IT service management (ITSM) platforms, and automation frameworks.

Automate routine monitoring tasks, workflows, and remediation processes to improve operational efficiency and reduce manual effort.

Documentation and Knowledge Sharing:

Maintain comprehensive documentation of monitoring tool configurations, procedures, and best practices.

Share knowledge and provide training to team members and end-users on the effective use of ManageEngine monitoring tools.

Requirements:

Education: Bachelor's degree in Computer Science, Information Technology, or related field.

Experience: 2-4 years of experience in managing and administering ManageEngine monitoring tools, such as OpManager, Applications Manager, or Network Configuration Manager.

Skills:

Strong understanding of network, server, application, and infrastructure monitoring principles and best practices.

Proficiency in configuring and customizing ManageEngine monitoring tools to meet specific monitoring requirements.

Experience with performance monitoring, event management, and alerting in a complex IT environment.

Knowledge of network device configuration management and compliance standards.

Familiarity with scripting languages (e.g., PowerShell, Python) for automation and integration tasks.

Excellent troubleshooting skills and the ability to diagnose and resolve technical issues related to monitoring tools and systems.

Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.

Certifications: Relevant certifications in ManageEngine products (e.g., ManageEngine Certified Professional) are a plus.

About Capgemini:

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 350,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast-evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering, and platforms. The Group reported in 2022 global revenues of €22 billion.

Contact mail : in@capgemini.com