Position Overview

We are seeking a hands-on IT Support Professional to manage and maintain our IT infrastructure across multiple locations. The ideal candidate will be responsible for hardware and software support, system administration, and ensuring all technology needs are met at our various venues. This position requires frequent site visits, making a valid UAE driving license essential.

Key Responsibilities

Manage, maintain, and optimize IT infrastructure across multiple hospitality locations

Provide hands-on technical support for hardware, software, and cloud-based systems

Administer and troubleshoot POS (Point of Sale), inventory management, and reservation software systems

Configure and deploy new equipment and systems as needed

Implement IT policies and procedures to ensure data security and compliance

Monitor system performance and implement improvements when necessary

Manage user accounts and ensure smooth onboarding/offboarding of employees

Coordinate with third-party vendors and service providers for IT solutions

Conduct regular site visits to all locations to perform maintenance and address issues

Document technical solutions and maintain IT knowledge base

Provide training and support to staff on IT systems and best practices

Qualifications

Bachelor's degree in Computer Science, Information Technology, or related field

3+ years of experience in IT support or similar role

Strong knowledge of computer hardware, software, and networking principles

Experience with hospitality systems (POS, reservation systems) preferred

Proficiency in Windows/Mac OS environments and Microsoft Office suite

Working knowledge of cloud services and solutions

Problem-solving skills with ability to troubleshoot and resolve technical issues efficiently

Excellent communication skills in English (additional languages are a plus)

Valid UAE driving license (mandatory)

Ability to work flexible hours including weekends when required

Skills & Attributes

Self-motivated with ability to work independently across multiple locations

Strong organizational and time management skills

Customer service-oriented approach to technical support

Adaptable to changing priorities in a fast-paced environment

Proactive mindset to identify and resolve potential issues before they impact operations

What We Offer

Competitive salary based on experience and qualifications

Opportunity to work with a growing hospitality brand across exciting venues

Professional development and growth opportunities

Dynamic work environment with exposure to cutting-edge hospitality technology

How to Apply

Qualified candidates should email their resume to recruitment@nara.ae

with the subject line: "Your Full Name & Position desired" (e.g., John Smith, IT Administrator & Support)

Note: Only shortlisted candidates will be contacted for an interview.

About Us

The story of Nara Desert Escape started with a passion that Founder Stephanie Reichenbach held for the desert. A dream to create an authentic, elegant, eco-friendly desert camp experience for all to enjoy. She named her first, private desert camp after her four sons- Neil, Adam, Ryan and Adrian. This was followed by a sharing camp concept, complete with desert restaurant, Sonara, that is also present in RAK. Stephanie’s vision didn’t stop there­, her desire to create a unique overnight concept materialized in the form of The Nest by Sonara, where guests are invited to immerse themselves in the serene and mindful concept of Desert Nesting.

Spending nearly every vacation on her father’s boat as a child, Stephanie has always had an affinity for all that is nautical. Her latest concept Nara on the Sea, combines the expertise of impeccable service, dining and entertainment that she has perfected in the desert, offering the same caliber of the Nara experience- this time on the sea.