Role Overview – DMDC Group is looking for a reliable and technically capable IT Support Engineer to provide day-to-day technical assistance and help maintain the company’s IT environment. The role will involve troubleshooting hardware and software issues, supporting users, maintaining systems and networks, managing IT equipment, and ensuring technical problems are resolved efficiently with minimal disruption to business operations.

Technical Support – Provide first-line and day-to-day technical support to employees, assisting with computer, software, network, printer, and system-related issues.

Hardware Troubleshooting – Diagnose and resolve problems involving desktops, laptops, monitors, printers, scanners, and other IT equipment. Coordinate repairs or replacements when required.

Software Support – Install, configure, update, and troubleshoot approved applications and business software. Assist employees with common software-related problems and usage issues.

Network Support – Monitor basic network connectivity and troubleshoot issues related to LAN, Wi-Fi, internet access, routers, switches, and other network components.

User Account Management – Assist with user account creation, password resets, access requests, permissions, and other routine account-related activities while following company procedures.

System Maintenance – Support regular system maintenance, updates, patches, security checks, and other activities required to keep IT systems stable and operational.

Troubleshooting & Issue Resolution – Investigate reported technical problems, identify root causes where possible, and provide practical solutions. Escalate complex issues to senior technical teams or external providers when necessary.

IT Asset Management – Maintain accurate records of company IT assets, including computers, peripherals, software, and assigned equipment. Support the proper allocation, tracking, and maintenance of IT resources.

Network & Connectivity Monitoring – Assist in monitoring network performance and connectivity to identify recurring issues or interruptions. Work with service providers when specialized network support is required.

Data Backup Support – Assist with routine backup activities and help ensure important business information is handled securely. Report potential backup or data-access issues promptly.

IT Security Support – Follow established cybersecurity practices, including secure user access, software updates, endpoint protection, password policies, and responsible handling of company information.

Vendor & Service Provider Coordination – Coordinate with external IT vendors and service providers for equipment repairs, internet issues, software support, maintenance, installations, and other technical requirements.

Documentation & Ticket Management – Maintain clear records of technical issues, troubleshooting steps, resolutions, equipment changes, and support requests. Keep documentation updated for future reference.

Employee Assistance – Guide employees through technical problems in a patient and professional manner. Explain solutions clearly and help users become more comfortable with company systems and tools.

IT Installation & Setup – Assist with setting up computers, user workstations, printers, network equipment, software, and other technology required for new employees or office operations.

Performance & Reliability – Monitor the general health of IT systems and identify recurring problems that may affect employee productivity. Recommend practical improvements where appropriate.

Project & Upgrade Support – Assist with IT projects, system upgrades, hardware deployments, software rollouts, and other technology initiatives undertaken by the organization.

Confidentiality & Data Protection – Handle company systems, credentials, files, and technical information responsibly. Maintain confidentiality when working with sensitive business or employee information.

How to Apply :

Interested candidates can send their updated CV to hr@dmdc.ae. Please use “IT Support Engineer” as the subject line of your application so the hiring team can easily identify your application.

When applying, clearly highlight your experience with IT support, hardware and software troubleshooting, network support, user assistance, system maintenance, and technical problem-solving. Candidates should ensure their CV reflects their most relevant technical experience and demonstrates their ability to provide reliable support in a professional working environment.

Please include accurate contact information and relevant IT experience in your CV. Shortlisted candidates may be contacted for the next stage of the recruitment process.

About the Company:

DMDC Group operates in a professional and technology-supported business environment where dependable IT systems are essential to efficient daily operations. The IT function plays an important role in keeping employees connected, systems reliable, and technical issues resolved with minimal disruption.