Al Firas General Contracting L.L.C

IT Support Engineer

Job Description

Role Overview – Al Firas General Contracting L.L.C is hiring an IT Support Engineer to join our Abu Dhabi Site Project and support daily IT operations. This site-based position is ideal for proactive, technically strong professionals fluent in English with strong desktop support experience, CCTV system support knowledge, and IP PBX support experience who can handle all end-user IT issues and work effectively in a project environment.

On-Site IT Support – You will provide on-site IT support to users by responding to help requests, resolving technical issues, assisting with IT equipment, providing guidance, and ensuring users can work productively with their technology at the Abu Dhabi site project location.

Hardware, Software, and Network Troubleshooting – You will troubleshoot hardware, software, and network issues by diagnosing problems, identifying root causes, implementing solutions, performing repairs or configurations, and ensuring all IT systems function properly.

CCTV System Maintenance – You will maintain CCTV systems by monitoring camera functionality, troubleshooting recording issues, configuring camera settings, managing DVR/NVR systems, and ensuring surveillance systems operate reliably for site security.

IP PBX System Support – You will support IP PBX (Internet Protocol Private Branch Exchange) systems by managing phone configurations, troubleshooting call quality issues, adding/removing extensions, coordinating with telecom providers, and ensuring reliable voice communication.

Ticket Management – You will manage tickets and resolve incidents efficiently using ticketing systems by logging issues, tracking status, prioritizing requests, documenting resolutions, and ensuring timely closure with proper SLA adherence.

Server and Firewall Support – You will provide support for servers and firewalls by monitoring system health, performing basic administration, troubleshooting connectivity issues, supporting security configurations, and coordinating with network teams for complex issues.

End-User Issue Resolution – You will handle all end-user IT issues including desktop problems, application errors, printing issues, access problems, password resets, and various technical challenges users encounter in daily operations.

Proactive IT Management – You will proactively identify potential issues, perform preventive maintenance, implement improvements, and ensure IT systems remain reliable and available to support project operations.

How to Apply:

If you're proactive, technically strong, and ready to work in a project environment, we'd love to hear from you. Send your CV to hanan.ali@alfiras.com with the subject line "IT Support Engineer Application - [Your Name]". Please confirm your fluency in English (required). Highlight your strong desktop support experience including types of environments supported. 

About Company:

Al Firas General Contracting L.L.C is seeking a proactive IT Support Engineer to provide comprehensive on-site IT support for an Abu Dhabi site project, managing desktop support, CCTV systems, IP PBX, and all end-user IT needs in a project-based environment.

Abu Dhabi - United Arab Emirates

Experience

3 Years

Required Qualification

Bachelor in Relevant field

Requires Traveling:

No

Salary

Salary Not disclosed

Salary Type

Per Month

Total Vacancies

1

Skills

user supportdocumentationcoordinationprofessionalvideovoiptelephonycommunicationincident managementworkflow managementnetwork securityconceptstroubleshooting skillscommunication skillsavailabilitygeneralcontractinghiringit support engineersiteprojectsupportoperationsfluentenglishdesktop supportcctv systemit supporttechnicalequipmentprovidingtechnologysoftwarenetwork troubleshootinghardwaresolutionssystem maintenancecctvmonitoringcameratroubleshootingrecordingconfiguringsurveillancesysteminternetbranchexchangephonequalitytelecomvoicemanagementticketingloggingtrackingclosurefirewallhealthbasicadministrationconnectivitysecuritycomplexissue resolutiondesktopapplicationprintingaccessit managementpreventive maintenanceenvironmentline