Position Overview

We are seeking an experienced and dynamic Hotel Receptionist to join our prestigious Front Office team at Park Hyatt Dubai. As the first point of contact for our guests, you will play a crucial role in delivering the exceptional service standards that Park Hyatt is renowned for worldwide.

Key Responsibilities

Welcome and greet guests with a professional, friendly, and engaging manner

Handle guest check-in and check-out procedures efficiently while ensuring all billing is accurate

Manage guest inquiries and requests, providing timely and appropriate solutions

Process reservations, room assignments, and status updates in the property management system

Coordinate with other departments to ensure guest needs are met promptly

Handle cash and credit card transactions accurately

Maintain updated knowledge of hotel facilities, services, and local attractions

Assist with concierge duties when required

Manage guest complaints professionally and escalate when necessary

Ensure the front desk area remains organized and presentable at all times

Required Qualifications

Minimum 1 year experience as a receptionist in a 5-star hotel environment

Excellent command of English, both written and verbal

Computer literacy and experience with hotel management systems

High school diploma or equivalent; hospitality degree preferred

Valid UAE work permit (if applicable)

Preferred Qualifications

Knowledge of German and/or Arabic languages

Experience with Opera PMS

Previous experience in luxury hospitality

Understanding of UAE tourism and hospitality standards

Skills & Competencies

Outstanding communication and interpersonal skills

Strong attention to detail and organizational abilities

Professional appearance and demeanor

Ability to multitask in a fast-paced environment

Problem-solving skills and ability to work under pressure

Customer-centric mindset with a passion for service excellence

Flexibility to work different shifts, weekends, and holidays

Benefits

Competitive salary package

Health insurance

Accommodation allowance/staff housing

Transportation allowance

Meal privileges

Professional development opportunities

Staff discounts at Hyatt properties worldwide

How to Apply

Qualified candidates should send their CV to:

manuel.noguera@hyatt.com

Note: Only shortlisted candidates will be contacted for interviews.

About Us

As we continue to grow, we don’t lose sight of what’s most important—people. Hyatt is a company that was built by family. It’s a workplace where coworkers become friends. Every day we care for our guests. Care is at the heart of our business, and it’s this distinct guest experience that makes Hyatt one of the world’s best hospitality brands.

WE ARE family

Our foundation in family goes back to 1957, when entrepreneur Jay Pritzker purchased the original Hyatt House motel. Pritzker and his brother, Donald, worked to grow the Hyatt brand, powered by their belief in the importance of family and care. As of September 30, 2023, Hyatt’s portfolio included more than 1,300 hotels and all-inclusive properties in 76 countries across six continents.