Job Overview:

The Guest Service Officer is a critical role responsible for delivering exceptional customer service and managing the front-line operations of the Fitness Centre at Hyatt Regency Dubai & Galleria. This position serves as the primary point of contact for guests and members, ensuring a welcoming, professional, and efficient experience.

Key Responsibilities:

Customer Service Excellence

Greet and welcome guests and members with a professional and courteous demeanor

Provide first-class customer service that reflects the high standards of Hyatt Regency

Address guest inquiries, requests, and concerns promptly and effectively

Create a warm, inclusive, and supportive environment for all fitness centre users

Reception and Administrative Duties

Manage the reception area, maintaining a neat, organized, and inviting space

Handle check-in and check-out processes for fitness centre guests and members

Maintain accurate and up-to-date guest and membership records

Process membership registrations, renewals, and related administrative tasks

Qualifications:

High school diploma or equivalent

Previous experience in customer service, hospitality, or fitness centre operations

Excellent communication skills in English (additional languages are a plus)

Strong interpersonal and problem-solving skills

Proficient in basic computer applications and membership management systems

Professional and presentable appearance

Ability to work flexible shifts, including weekends and holidays

Physical Requirements:

Ability to stand for extended periods

Basic physical fitness to navigate the fitness centre environment

Excellent stamina and energy

What We Offer:

Competitive salary

Professional development opportunities

Working in a world-class hospitality environment

Employee wellness programs

How to Apply:

Interested candidates should send their detailed CV to

DXBRd-Recruitment1@hyatt.com

Hyatt Regency Dubai & Galleria is an equal opportunity employer committed to a diverse and inclusive workplace.

Would you like me to make any modifications to the job description?

About Us

Our foundation in family goes back to 1957, when entrepreneur Jay Pritzker purchased the original Hyatt House motel. Pritzker and his brother, Donald, worked to grow the Hyatt brand, powered by their belief in the importance of family and care. As of September 30, 2023, Hyatt’s portfolio included more than 1,300 hotels and all-inclusive properties in 76 countries across six continents.