Our prestigious hospitality establishment seeks a warm and professional Guest Service Agent to create exceptional first impressions. This role is perfect for hospitality enthusiasts who thrive in guest-facing environments and take pride in delivering five-star service experiences.

Front Desk Operations

As the welcoming face of our property, you will handle all front desk responsibilities including guest check-ins/check-outs, room assignments, and key card management. Your ability to process reservations efficiently while maintaining impeccable service standards will set the tone for each guest's stay.

Guest Relations Excellence

You will serve as the primary contact for guest inquiries, special requests, and concierge services. Your intuitive service approach will anticipate guest needs, resolve concerns promptly, and create memorable interactions that encourage repeat visits.

Opera System Proficiency

Candidates with Opera PMS experience will leverage this knowledge to manage room inventories, process payments, and generate daily reports. Training will be provided to ensure mastery of our property-specific Opera configurations and workflows.

Administrative Coordination

The role extends beyond guest interactions to include accurate record-keeping, cash handling procedures, and shift reporting. Your attention to detail will ensure seamless communication between front office, housekeeping, and maintenance teams.

Service Culture Ambassador

You will embody our property's service philosophy through polished presentation, positive attitude, and genuine care for guest comfort. Your ability to maintain composure during peak periods will contribute to smooth front office operations.

Candidate Profile

We seek individuals with hospitality experience, preferably in front desk roles. The ideal candidate possesses:

• Natural warmth and professional communication skills
• Problem-solving abilities to handle guest situations gracefully
• Technical aptitude to learn property management systems
• Flexibility to work rotating shifts, including weekends/holidays

Application Process

Passionate hospitality professionals should email CVs to ilona.olarte@dusit.com. Candidates with Opera experience should highlight their system proficiency and measurable achievements in previous guest service roles.

Why Join Our Team

• Be part of a respected hospitality brand

• Develop valuable guest service expertise

• Work in a dynamic, multicultural environment

• Opportunities for career growth in hospitality

About Us

Experience the fusion of Thai elegance and warm Arabian hospitality in the heart of Abu Dhabi. Our five-star luxury city hotel, ranked among the Top 20 Best Hotels in the Middle East by Condé Nast Traveller, offers exquisite facilities and diverse dining experiences, perfect for discerning guests.