About the Role:

Al Khoory Hotels in Dubai is seeking a friendly and professional Guest Service Agent (GSA) to join our Front Office team. This is an excellent opportunity for a candidate with experience in the hospitality industry who is passionate about delivering exceptional guest service. If you thrive in a fast-paced environment and are ready to contribute to the success of a renowned hotel, we encourage you to apply. Immediate joiners are preferred.

Key Responsibilities:

As the Guest Service Agent, you will be the first point of contact for guests, ensuring a warm and welcoming experience. Your primary duties will include handling check-ins and check-outs, managing reservations, and addressing guest inquiries and requests. You will also process payments, maintain accurate guest records, and provide information about hotel facilities and local attractions. Additionally, you will collaborate with other departments to ensure seamless guest experiences.

Qualifications:

To be successful in this role, you should have prior experience as a Guest Service Agent or in a similar front office role within the hospitality industry. Strong communication and interpersonal skills are essential. Proficiency in hotel management software and MS Office is preferred. Immediate availability is a plus.

Skills and Competencies:

The ideal candidate will possess excellent communication and customer service skills, with the ability to build rapport with guests. You should have strong organizational and multitasking abilities, with a focus on delivering efficient and accurate service. Attention to detail, a proactive mindset, and the ability to work under pressure are key attributes we are looking for. A commitment to maintaining high standards of guest satisfaction will set you apart in this role.

Why Join Us?

This position offers the opportunity to work with Al Khoory Hotels, a prestigious name in the hospitality industry, where you can contribute to the success of our operations. You will be part of a dynamic and supportive team that values professionalism, teamwork, and excellence. We offer competitive compensation packages, opportunities for professional growth, and a rewarding work environment.

How to Apply:

If you meet the qualifications and are excited about this opportunity, please share your profile with hr.executive@alkhoory-exec.com with the subject line “Guest Service Agent (GSA - Front Office).”

Note: Only candidates with relevant experience in the hospitality industry will be considered. Immediate joiners are preferred. Shortlisted candidates will be contacted for further steps.

About Us

Al Khoory Hospitality is a part of the Al Khoory Group, a conglomerate with diversified interests in a range of other business sectors, such as Real Estate, Automobile, Equipment Trading and Servicing, Water Pump Assembly, Electric Control Panels and Generators, as well as Waste Disposal Bins and Chutes. Established in 1972, the Al Khoory Group has steadily and successfully expanded its presence across the United Arab Emirates and the Sultanate of Oman.

In 2008, the Al Khoory Hospitality Division was founded by Mr. Mohammed Tayyeb Khoory, Chairman of the Group. In December of the same year, we launched our first property: Al Khoory Hotel Apartments, Al Barsha, Dubai. Since then, we have expanded our portfolio by establishing six more hotels: Al Khoory Atrium Hotel, Al Khoory Executive Hotel, Al Khoory Inn, Urban Al Khoory Hotels, Al Khoory Courtyard and Al Khoory Sky Garden Hotel. Situated in the prime commercial and tourist locations of Dubai, our hotels provide the perfect experience of hospitality for leisure and business travelers alike.