About the Position

Shada Hotel Dubai is urgently seeking a Guest Service Agent to join our front office team. This role serves as the first point of contact for our guests, ensuring exceptional service and a memorable stay experience.

Key Responsibilities

Welcome and register guests upon arrival, providing a warm and professional first impression

Handle check-in and check-out procedures efficiently

Process reservations, modifications, and cancellations

Respond to guest inquiries and requests promptly

Resolve guest complaints and concerns with a solution-oriented approach

Manage room assignments and maintain accurate guest information

Process payments and handle cash transactions

Coordinate with housekeeping and maintenance departments

Provide information about hotel facilities, services, and local attractions

Support other front office operations as needed

Requirements

Previous experience in hospitality, preferably in a similar front desk role

Strong customer service skills and professional demeanor

Excellent communication abilities in English (additional languages beneficial)

Computer literacy and familiarity with hotel management systems

Problem-solving skills and ability to work under pressure

Flexible to work in shifts, weekends, and holidays

Knowledge of UAE tourism and hospitality standards (preferred)

Job Details

Position Type: Full-Time

Location: Shada Hotel, Dubai, UAE

Status: Immediate joiners preferred

Eligibility: Candidates currently in UAE preferred

How to Apply

Qualified candidates should send their CV to: dxb@shadahotels.com

Due to the urgent nature of this position, applications will be reviewed immediately and shortlisted candidates will be contacted promptly for interviews.

About Us

Shada has developed a methodology that has demonstrated impressive outcomes in effectively managing both stages of their projects: the development phase and operation phase. This methodology addresses key aspects such as time, cost, and quality in the development phase, and quality and cost in the operation phase, which are universally acknowledged as essential factors in assessing the success of any project, regardless of its location or type.

Furthermore, this methodology draws inspiration from our moral principles and cultural customs in Asir, infusing its essence with our unique heritage and ethical values.