About the Role

We are seeking an enthusiastic and professional Guest Service Agent to join our dynamic team in Dubai. The ideal candidate will serve as the first point of contact for our guests, ensuring exceptional service standards and memorable guest experiences.

Key Responsibilities

Welcome and register guests according to hotel standards, promoting hotel services and facilities

Handle guest inquiries, requests, and complaints promptly and professionally in both English and Russian

Process check-ins and check-outs efficiently while ensuring all billing information is accurate

Maintain accurate guest records and preferences in the hotel management system

Coordinate with other departments to ensure guest requests are fulfilled

Handle telephone calls, emails, and face-to-face interactions professionally

Process payments and handle cash transactions accurately

Assist guests with local information, directions, and recommendations

Support the concierge services when needed

Ensure lobby and reception areas are clean and presentable

Required Qualifications

Previous experience in a similar role within the hospitality industry

Fluency in English and Russian (written and spoken)

Excellent communication and interpersonal skills

Strong problem-solving abilities

Proficiency in hotel management software

Customer service-oriented mindset

Ability to work in shifts, including weekends and holidays

Professional appearance and demeanor

Desired Skills

Additional language skills are a plus

Knowledge of Dubai's tourism attractions and local culture

Experience with Opera PMS or similar hotel management systems

Bachelor's degree in Hospitality, Tourism, or related field

Benefits

Competitive salary package

Health insurance

Transportation allowance

Meal allowance during shifts

Annual leave

Professional development opportunities

Staff accommodation (subject to terms)

How to Apply

Qualified candidates are invited to send their CV to careers@central-hotels.com

Please include "Guest Service Agent " in the subject line.

About Us

Launched in 2015, Central Hotels and Resorts – headquartered in Dubai, one of the fastest-growing Hospitality Management companies in the UAE was established to cater, to both leisure and business travelers looking to experience the best of Arabian hospitality in the heart of the city. With the competitive industry comes our continuous expansions, focused on making our service, facilities, and standards distinctive in the Gulf Region.

Product diversification and innovation, sound fundamental values, commitment to excellence, quality service and expansion in key destinations are the hallmarks behind Central Hotels’ amazing growth.

Spread across the Middle East, the group is now poised to conquer other markets. Created and based in Dubai, Central Hotels offers a full spectrum of choice in terms of hotel categories, a comprehensive selection of accommodations, and services to suit all budgets and clientele.