Position Overview

We are looking for an experienced Guest Service Agent to serve as the first point of contact for our hotel guests, ensuring exceptional service standards and memorable guest experiences.

Key Responsibilities

Welcome and greet guests upon arrival and perform efficient check-in/check-out procedures

Handle guest inquiries and requests professionally and promptly

Process reservations, room assignments, and guest payments

Manage guest complaints and ensure timely resolution

Coordinate with other departments to ensure guest satisfaction

Maintain accurate guest records and hotel information

Handle telephone calls, emails, and guest correspondence

Process wake-up call requests and maintain message systems

Support concierge services and provide local area information

Ensure lobby and front desk areas are presentable at all times

Required Qualifications

Minimum 2 years of experience in UAE hotels as a Guest Service Agent or similar role

Strong knowledge of hotel property management systems

Experience with cash handling and credit card processing

Understanding of UAE hospitality standards and cultural expectations

Required Skills

Excellent communication skills in English

Arabic language skills (advantageous)

Strong customer service orientation

Professional appearance and demeanor

Ability to work in shifts, including weekends and holidays

Computer literacy and typing skills

Multi-tasking abilities

Problem-solving skills

Team player mindset

Desired Attributes

Positive attitude and friendly personality

Ability to work under pressure

Cultural awareness and sensitivity

Detail-oriented approach

Professional appearance and grooming

What We Offer

Competitive salary package

Healthcare coverage

Transportation allowance

Accommodation (as per company policy)

Annual leave as per UAE labor law

Career growth opportunities

How to Apply

Please send your CV to careers@mangrovehotel.ae

Subject Line: "Application for Guest Service Agent Position"

Note:

Include a cover letter highlighting your relevant experience

Mention your current notice period

Include references from previous employers

Only shortlisted candidates will be contacted for interviews.

About Us

An Emirate on the rise, Ras AI Khaimah offers a luxurious yet reasonably priced gateway for both leisure and business travelers. It is located in the Northern Emirates, just 45 minutes away from Dubai International Airport. Tourism in Ras Al Khaimah is presently in full swing as the emirate looks forward to exciting projects and developments. Mangrove Hotel Ras al Khaimah is ideally just five minutes away from the heart of the city, the majestic mountains as well as some of the historical sites of Arabia, An Ideal accommodation choice for both Holiday Seekers and Business Travelers. Mangrove Hotel boasts a range of 172 rooms and suites, some with breath-taking views of the Mangrove and Arabian Gulf, all tastefully furnished and equipped to international standards.