About the Role

We are seeking an experienced and customer-focused Guest Service Agent (GSA) to join our front office team. The ideal candidate will provide exceptional service to our guests while managing check-in/check-out procedures and handling guest inquiries with professionalism and efficiency.

Key Responsibilities

Welcome and check-in guests in a warm, professional manner

Process guest check-outs efficiently and handle billing procedures

Respond to guest inquiries, requests, and complaints promptly and professionally

Manage room reservations and coordinate with housekeeping regarding room status

Handle telephone calls, emails, and guest correspondence

Process payments and maintain accurate cash handling procedures

Coordinate with other departments to ensure guest satisfaction

Maintain guest records and update information in the property management system

Assist with concierge services when needed

Support loyalty program operations and guest recognition

Required Qualifications

1-2 years of experience as a Guest Service Agent in hotel front office operations

Must be currently located in UAE and available for immediate interview

Excellent command of English (written and spoken)

Experience with property management systems (Opera PMS preferred)

Strong understanding of hotel front office procedures

Cash handling experience

Preferred Skills

Additional language skills

Experience in luxury or upscale hotels

Knowledge of local attractions and services

Experience with handling VIP guests

Familiarity with hospitality industry software

Personal Qualities

Exceptional customer service skills

Professional appearance and demeanor

Strong problem-solving abilities

Excellent communication and interpersonal skills

Ability to work under pressure

Flexible schedule including evenings, weekends, and holidays

Detail-oriented with strong organizational skills

Team player with positive attitude

Benefits

Competitive salary package

Health insurance

Transportation allowance

Meals during shift

Annual leave

Professional development opportunities

Additional benefits as per company policy

Work Environment

Standing and walking for extended periods

Working in shifts including weekends and holidays

Fast-paced, customer-focused environment

Professional hotel setting

How to Apply

Qualified candidates should send their CV to careersuae@florahospitality.com

Subject line: "Application for Guest Service Agent Position"

Include your current location in UAE

Mention your years of GSA experience

Provide current contact information

Note: Only candidates who are currently in the UAE and meet the experience requirements will be considered for this position.

About Us

Since 1999, Flora Hotels have served as a sanctuary for discerning travelers in the world’s most modern and exciting destinations – India and Dubai.

Discover affordable luxury in your choice of spacious hotel rooms, studios, executive and royal suites, and stylish apartments with full hotel services and self-catering facilities. Enjoy ease of access in locations near city attractions and travel hubs, or escape the bustle and immerse in nature at a tranquil rainforest resort.

For leisurely escapes, business trips and family getaways, Flora Hotels offer peace of mind with dedicated service and attentive care. At the end of a long journey, find a world in harmony.