Position Overview

We are seeking a professional and dynamic Arabic-speaking Guest Relations Officer to join our team at Emirates Grand Hotel Apartment. The ideal candidate will serve as a key point of contact for guests, ensuring exceptional service delivery and maintaining the highest standards of guest satisfaction.

Key Responsibilities

Welcome and greet guests in a professional and courteous manner, providing a warm and memorable first impression

Handle guest inquiries, requests, and concerns efficiently in both Arabic and English

Manage guest check-in and check-out processes, ensuring all procedures are followed accurately

Coordinate with various departments to fulfill guest requests and resolve any issues promptly

Maintain updated records of guest preferences and special requirements

Process room reservations and handle booking modifications

Provide local information and assist guests with restaurant reservations, transportation, and tourism activities

Handle VIP guest arrangements and special requests

Maintain professional communication through email and phone

Support front office operations during peak hours

Required Qualifications

Native or fluent Arabic speaker with excellent English communication skills

Bachelor's degree in Hospitality Management, Tourism, or related field

Minimum 2 years of experience in customer service or guest relations, preferably in luxury hotels or serviced apartments

Strong computer literacy including property management systems

Excellent interpersonal and problem-solving skills

Professional appearance and demeanor

Knowledge of UAE culture and tourism landmarks

Skills and Competencies

Outstanding communication and listening skills

Strong attention to detail

Ability to multitask in a fast-paced environment

Cultural awareness and sensitivity

Problem-solving and decision-making abilities

Team player with a positive attitude

Proficiency in Microsoft Office applications

Working Hours

Full-time position with rotating shifts

Flexibility to work weekends and holidays as required

Benefits Package

Competitive salary

Medical insurance

Annual leave

Transportation allowance

Staff accommodation/allowance

Meal allowance

Professional development opportunities

Additional Requirements

Must be available to join within 20 days

UAE residents preferred

Previous experience in UAE hospitality sector is an advantage

How to Apply

Send your updated CV and cover letter to careers@emiratesgrandhotel.com

Subject Line: Application for Guest Relations Officer - Arabic Speaking

Note: Only shortlisted candidates will be contacted for interviews.

About Us

Conveniently located in the heart of Dubai, Sheikh Zayed Road with a door step metro station “Dubai International Financial Centre” offering the DIFC within walking distance and one station to Dubai iconic Museum of The Future, Burj Khalifa, Dubai Mall, World Trade Centre and Dubai International Airport DXB is 15 minutes away.

Ideal location for business, leisure or families with its spacious modern rooms include a well-equipped kitchenette, seating area, on-site leisure options including gym, indoor swimming pool, steam, jacuzzi and sauna with a stunning panoramic city view with a panoramic restaurant located on the 31st floor offers daily international buffet breakfast.