Position Overview:

Create lasting impressions by providing personalized service and ensuring guest satisfaction throughout their stay.

Key Responsibilities:

Welcome VIP guests and provide personalized check-in experience

Anticipate guest needs and coordinate special requests

Handle guest feedback and ensure prompt resolution of concerns

Maintain guest preference database and ensure personalized services

Coordinate with various departments to fulfill guest requirements

Manage guest loyalty program operations

Process reservations and handle guest correspondence

Utilize OnQ PMS system for guest profile management

Qualifications:

Bachelor's degree in Hospitality or related field

2-3 years of guest relations experience in luxury hotels

Proven experience with OnQ PMS system

Strong interpersonal and communication skills

Professional appearance and positive attitude

Fluent in English; additional languages are an advantage

General Requirements:

Legal right to work in UAE

Flexibility to work in shifts, including weekends and holidays

Strong computer literacy

Professional appearance and demeanor

Ability to stand for extended periods

Experience with OnQ PMS system

Benefits:

Competitive salary package

Health insurance

Housing allowance

Transportation allowance

Annual leave

Career growth opportunities

Training and development programs

How to Apply:

Qualified candidates are invited to send their CV to: hr.alhamra@cityseasonshotels.com

City Seasons Group of Hotels is an equal opportunity employer committed to developing a diverse workforce and creating an inclusive work environment.

About Us

Established in UAE in 2005, City Seasons currently owns and operates 6 properties in Abu Dhabi, Dubai and Muscat.

Highly committed to customer service and attention to detail, City Seasons Hotels have already built a strong reputation amongst international travelers and mainly visitors from GCC countries who enjoy the family atmosphere of the Hotels and Suites as well as their prime location in the heart of the city.

Founded by Sheikh Ahmed Musallam Bin Ham, City Seasons commenced its journey in 2005 with City Seasons Suites in Dubai. The owners' ambition was to establish hotels that are elegant and stylish yet cozy with a focus on quality, luxury and great value.

Today, City Seasons Group counts five 4-star properties in Abu Dhabi, Dubai and Muscat, with their first 5-star hotel, the Royal Rose, recently open in Abu Dhabi, bringing the total number of rooms to 1460.

With its commitment to offer ‘affordable luxury’, City Seasons has established itself as one of UAE’s leading hotel brands.