Meliora Hospitality seeks an exceptional Guest Relations Manager to elevate service standards across our premium restaurant portfolio. This leadership role combines hospitality expertise with strategic insight to craft unforgettable dining experiences in Dubai’s most dynamic culinary scene.

Guest Experience Leadership

You will serve as the ambassador of hospitality, overseeing every guest interaction from reservation to departure. Your presence will set the tone for service excellence, ensuring our venues deliver consistently memorable moments.

VIP & Special Event Management

The role demands meticulous coordination of high-profile guests and celebrations. Your ability to anticipate needs and personalize experiences will strengthen our reputation among discerning clientele.

Feedback Ecosystem Management

You’ll implement robust systems to capture, analyze, and respond to guest feedback across all touchpoints. Your insights will drive continuous improvement in service delivery and operational standards.

Team Development

Leading by example, you’ll train and mentor front-of-house teams in luxury service protocols. Your coaching will cultivate a culture where every team member takes ownership of guest satisfaction.

Operational Collaboration

Working closely with restaurant managers and chefs, you’ll align service standards with culinary offerings. Your cross-departmental partnerships will ensure seamless guest journeys across all venues.

Data-Driven Hospitality

Your analytical approach will transform guest feedback into actionable business intelligence. Regular reporting will highlight trends, opportunities, and areas for enhancement to senior leadership.

Candidate Profile

We require:

• 5+ years in luxury guest relations (restaurants/hotels)
• Proven leadership in high-volume environments
• Emotional intelligence and conflict resolution skills
• Flexibility for hospitality schedules
• Tech-savvy with reservation systems

Application Process

Passionate hospitality leaders should email jamal@meliorahospitality.com with subject “Guest Relation Manager”. Showcase your ability to balance operational excellence with genuine guest connection in competitive markets.

About Us

MELIORA HOSPITALITY: REDEFINING HOSPITALITY RECRUITMENT AND HUMAN RESOURCES

MELIORA HOSPITALITY IS A PREMIER DUBAI-BASED RECRUITMENT AND HR CONSULTANCY SERVICES COMPANY SPECIALIZING IN THE HOSPITALITY INDUSTRY.

OUR EXPANSIVE GLOBAL CANDIDATE DATABASE AND TEAM OF SEASONED PROFESSIONALS ALLOW US TO CATER TO THE DIVERSE NEEDS OF HOSPITALITY BUSINESSES.

OUR TEAM MEMBERS BRING A WEALTH OF INDUSTRY KNOWLEDGE AND OPERATIONAL EXPERIENCE, ENSURING A DEEP UNDERSTANDING OF THE SECTOR'S UNIQUE CHALLENGES.

AT MELIORA HOSPITALITY, WE BELIEVE IN CREATING MEANINGFUL CONNECTIONS THAT DRIVE SUCCESS FOR BOTH EMPLOYERS AND CANDIDATES.