Position Overview

We are seeking a professional and enthusiastic Guest Relations Agent to join our team in Abu Dhabi. The ideal candidate will serve as the first point of contact for guests, ensuring exceptional service and creating memorable experiences for all visitors.

Key Responsibilities

Welcome and greet guests upon arrival, providing a warm and professional first impression

Handle guest inquiries, requests, and concerns promptly and efficiently

Manage guest check-in and check-out procedures

Coordinate with various departments to fulfill guest requirements and ensure seamless service delivery

Process reservations, modifications, and cancellations as needed

Provide detailed information about facilities, services, and local attractions

Handle guest complaints professionally and work towards satisfactory resolutions

Maintain accurate guest records and documentation

Support concierge services including restaurant reservations, transportation arrangements, and activity bookings

Monitor guest satisfaction and collect feedback

Required Qualifications

Bachelor's degree in Hospitality Management, Tourism, or related field

Minimum 1-2 years of experience in guest relations or hospitality industry

Excellent communication skills in English

Strong interpersonal and problem-solving abilities

Proficiency in hotel management software

Professional appearance and demeanor

Ability to work flexible hours including weekends and holidays

Preferred Qualifications

Additional language skills (Arabic is a plus)

Experience in luxury hospitality sector

Knowledge of local attractions and services in Abu Dhabi

Previous experience with property management systems

Skills & Competencies

Outstanding customer service orientation

Excellent organizational and multitasking abilities

Strong attention to detail

Cultural awareness and sensitivity

Ability to work well under pressure

Team player mentality

We Offer

Competitive salary package

Health insurance

Transportation allowance

Professional development opportunities

Dynamic work environment

Working Hours

Full-time position

Rotating shifts

Weekend and holiday availability required

How to Apply

Qualified candidates are invited to send their CV to john.razon@psinv.net with the subject line "Application - Guest Relations Agent"

Note: Only shortlisted candidates will be contacted for interviews.

About Us

Established in 2007 Property Shop Investment (PSI) is one of the leading real estate firms serving the entire UAE landscape. Driven by passion for success, PSI has been awarded number 1 real estate agent by key giant developers for the past years. PSI continues to innovate and increase its services to ensure seamless and comprehensive clients’ journeys.

Property Shop Investment, led by Mr. Said Abu Laila, is Abu Dhabi's premier real estate company, featuring a team of over 200 licensed professionals and specialized sales teams across every area of Abu Dhabi and Dubai.

Since 2016, we have built a proven track record of excellence, expanding to six branches in Abu Dhabi and partnering with leading developer Aldar Properties. Our expertise encompasses a diverse range of property types, including villas, penthouses, and apartments.