Overview:

A prestigious hospitality organization is seeking an exceptional Guest Experience Manager to elevate customer service and deliver outstanding hospitality experiences.

Primary Responsibilities:

Guest Service Leadership

Oversee and manage the entire guest experience from initial contact to departure

Develop and implement strategies to enhance guest satisfaction and loyalty

Create and maintain high standards of personalized service

Train and mentor team members in customer service excellence

Operational Management

Coordinate across multiple departments to ensure seamless guest interactions

Monitor and analyze guest feedback, reviews, and satisfaction metrics

Implement continuous improvement processes

Develop and maintain service protocols and standards

Strategic Planning

Design innovative guest engagement initiatives

Create personalized service approaches

Identify opportunities to exceed guest expectations

Develop unique hospitality experiences that differentiate the brand

Professional Requirements:

Qualifications

Proven experience in hospitality management

Excellent communication and interpersonal skills

Strong leadership and team management abilities

Proficiency in hospitality management software

Fluent in English (additional languages are advantageous)

Technical Skills

Advanced customer service techniques

Performance measurement and analysis

Staff training and development

Conflict resolution

Digital communication platforms

Preferred Candidate Profile:

Minimum 3-5 years of experience in luxury hospitality

Bachelor's degree in Hospitality Management

Demonstrated track record of exceptional guest satisfaction

UAE-based candidates preferred

Ability to work flexible hours

Proactive and solution-oriented approach

Required Competencies:

Exceptional emotional intelligence

Strategic thinking

Problem-solving skills

Cultural sensitivity

High attention to detail

Ability to work under pressure

Compensation:

Competitive salary

Performance-based incentives

Professional development opportunities

How to Apply:

Interested candidates should:

Prepare a comprehensive, updated CV

Highlight relevant hospitality experience

Email application to: HR.Montgomerie@addresshotels.com

Note: Only shortlisted candidates will be contacted for further evaluation.

About Us

Address Hotels + Resorts is the first brand launched by Emaar Hospitality Group.

The premium luxury hotel group has positioned itself as a choice perfect for business, leisure and group travellers.

Address has brought a fresh identity to the global hospitality and service sector by setting new benchmarks with its gracious hospitality and exceptional service standards. Positioning its messaging as ‘Where life happens’, Address Hotels + Resorts offers a more personal and engaging experience to guests in a premium lifestyle environment, enriching the lives of its guests with luxury, style and elegance.

Address Hotels + Resorts properties are situated in some of the most sought-after locations. The brand also owns and operates Address Residences which is a leader in the serviced and branded residences sector. Address Hotels + Resorts is set to operate hotels and serviced residences in international markets, in the region, as well as in Dubai.