Global Account Manager

company : Oracle

Location : Saudi Arabia

Ref: RP556-3570

Job Description / Role

Employment: Full Time

The Global Account Manager will provide strategic account management services to a portfolio of high-profile, high-value accounts, with the objective of increasing investment, appreciation, and value of Oracle CEGIU products and services to secure all accounts indefinitely.

Responsibilities:

General:

Deliver against all required KPIs.

Revenue retention and growth.

Account retention.

Time to value and success initiatives.

Customer satisfaction.

Customer references.

Account Planning:

Develop and execute high-quality and actionable account plans for all accounts in conjunction with account sales representatives, services, and partner organizations.

New Account Onboarding Planning within the first 30 days of a new account, including establishing a governance model.

Investment Decision Plan & Customer Maturity Plan within the first 6 months.

Adoption and Value Realization Plan throughout the term.

Renewal Account Plan begins between 6-12 months from renewal date, depending on the account.

Support opportunity planning with the Applications Sales and Consulting Sales Representatives.

Relationship Management:

Serve as the focused point of contact for primary/executive communications and corporate interactions with the account.

Develop an engagement plan with internal and external stakeholders to enhance long-term corporate value of the account.

Continuously identify and establish relationships with key stakeholders and influencers within accounts.

Fully understand the accounts' purchasing and decision processes.

Direct Revenue Generation:

Develop an in-depth understanding of account objectives and problems to identify and qualify all opportunities within the account.

Prepare the account for renewal by formulating the renewal process as defined by the renewal strategy.

Continuously promote and qualify new product and service opportunities for all accounts.

Support the preparation of presentations, proposals, and responses to RFPs/RFIs.

Maintain a high level of understanding of competitors and positioning statements.

Quality of Service:

Ensure the customer receives appropriate levels of support through available Oracle resources.

Respond in a timely manner to customer inquiries and ensure appropriate actions are delivered.

Maintain regular contact with each account to identify emerging service issues.

Provide input into customer service strategy, training requirements, procedures, and direction.

Work closely with the Client Operations and Sales teams to promote teamwork and collaboration.

Establish risks associated with each agreement and develop mitigation strategies.

Maintain an understanding of the businesses within the assigned territory and the factors that influence spending patterns.

Coordinate and contribute to internal communications with all Oracle offices as required to manage accounts within your portfolio.

Leadership:

Manage and coordinate Account Management activities within the account.

Drive and support the national/regional/global selling effort into the account.

Identify national/regional/global team members and create communication links, matching team configuration with the nature of the sales opportunities at the account.

Connect stakeholders on a global level and create a virtual team environment.

Utilize effective project management skills to coordinate change management protocols within accounts.

Submit detailed reports on time.

Mentor junior colleagues.

Contribute to team meetings.

General:

Maintain excellent knowledge of Oracle's products, including their demonstration, pricing, and administrative procedures.

Maintain knowledge of Oracle's products and current Account Management and Sales procedures.

Update and maintain accurate data on CRM.

Contact:

If you meet the qualifications and are interested in joining Oracle as a Global Account Manager, please send your CV to careers@oracle.com.