Role Overview

Villaggio Hotels & Resorts is hiring a Front Office Receptionist in Abu Dhabi, UAE. This position is ideal for hospitality professionals with proven front desk experience, excellent customer service skills, strong communication abilities, and the capability to manage guest check-ins and check-outs, handle reservations, provide exceptional service, and create memorable first impressions in a hotel environment.

Guest Check-In and Check-Out

Manage guest check-in and check-out processes by greeting arrivals warmly, verifying reservations, processing registrations, issuing room keys, explaining hotel facilities and services, handling departures, processing payments, and ensuring smooth and efficient front desk transactions.

Reservation Management

Handle reservation management by processing booking requests via phone, email, and walk-ins, confirming reservations, updating booking systems, managing room inventory, coordinating special requests, and ensuring accurate reservation records.

Guest Services and Information

Provide guest services and information by answering inquiries about hotel facilities, restaurants, spa services, local attractions, directions, transportation options, and assisting guests with requests to enhance their stay experience.

Phone and Communication Management

Manage phone calls and communications by answering incoming calls professionally, routing calls to appropriate departments, taking messages, responding to emails, and maintaining prompt and courteous communication with guests.

Payment Processing and Billing

Process payments and billing by handling cash, credit card, and digital payment transactions, issuing invoices and receipts, posting charges to guest accounts, reconciling guest folios, and ensuring accurate financial transactions.

Guest Relations and Service Recovery

Handle guest relations by addressing complaints and concerns professionally, resolving issues promptly, providing service recovery when needed, ensuring guest satisfaction, and maintaining positive relationships that encourage return visits.

How to Apply

Ready to be the welcoming face of Villaggio Hotels & Resorts. Apply at: info@villaggiohotels.ae. Please highlight in your application: Your front desk or receptionist experience in hotels. Subject Line: "Front Office Receptionist Application - [Your Name]"

About company

Villaggio Hotels & Resorts is a distinguished hospitality brand in Abu Dhabi committed to delivering exceptional guest experiences and warm, personalized service to all our visitors.