Position Overview

We are seeking a professional and customer-oriented Front Office Receptionist to serve as the first point of contact for our guests. This role is crucial in creating positive first impressions and ensuring a seamless guest experience from check-in to check-out.

Key Responsibilities

Welcome and greet guests with a professional, friendly, and efficient approach

Process guest arrivals and departures using the Opera Property Management System

Manage room allocations, check-ins, check-outs, and guest accounts

Handle cash and card transactions accurately, maintaining proper documentation

Address guest inquiries and provide information about hotel facilities, services, and local attractions

Manage reservations, including modifications and cancellations

Coordinate with housekeeping and maintenance departments to ensure room readiness

Handle guest complaints professionally and escalate to management when necessary

Maintain guest records with accuracy and attention to detail

Process wake-up calls, messages, and mail for guests

Ensure the reception area is clean, organized, and presentable at all times

Support other front office operations as required

Qualifications

Previous experience in hotel reception or front desk operations

Proficiency with Opera Property Management System

Currently based in the UAE with legal working status

Excellent verbal and written communication skills in English (additional languages are a plus)

Strong customer service orientation with the ability to anticipate guest needs

Professional appearance and demeanor

Ability to multitask in a fast-paced environment

Flexibility to work shifts, weekends, and holidays

Problem-solving skills and attention to detail

We Offer

Competitive compensation package

Professional development opportunities

Dynamic and multicultural work environment

Employee recognition programs

Application Process

Qualified candidates who are immediately available should send their CV to duty.mgr.hamra@cityseasonshotels.com

with the subject line "Front Office Receptionist Application"

Note: Only shortlisted candidates will be contacted for interviews.

About Us

Established in UAE in 2005, City Seasons currently owns and operates 6 properties in Abu Dhabi, Dubai and Muscat.

Highly committed to customer service and attention to detail, City Seasons Hotels have already built a strong reputation amongst international travelers and mainly visitors from GCC countries who enjoy the family atmosphere of the Hotels and Suites as well as their prime location in the heart of the city.

Founded by Sheikh Ahmed Musallam Bin Ham, City Seasons commenced its journey in 2005 with City Seasons Suites in Dubai. The owners' ambition was to establish hotels that are elegant and stylish yet cozy with a focus on quality, luxury and great value.

Today, City Seasons Group counts five 4-star properties in Abu Dhabi, Dubai and Muscat, with their first 5-star hotel, the Royal Rose, recently open in Abu Dhabi, bringing the total number of rooms to 1460.

With its commitment to offer ‘affordable luxury’, City Seasons has established itself as one of UAE’s leading hotel brands.