About the Role

We are seeking an experienced Front Office Manager to join our hotel team. The ideal candidate will have a proven track record in luxury hospitality and will be responsible for leading the front office operations while ensuring exceptional guest experiences.

Key Responsibilities

Oversee all front office operations including reception, concierge, and guest services

Lead, train, and develop the front office team to maintain high service standards

Manage guest check-in/check-out processes and handle VIP arrivals

Monitor and optimize department performance metrics and guest satisfaction scores

Handle guest complaints and ensure prompt resolution

Manage department schedules, payroll, and budgets

Ensure compliance with hotel policies and standard operating procedures

Coordinate with other departments to deliver seamless guest experiences

Implement and maintain quality control systems

Monitor and analyze revenue and occupancy reports

Required Qualifications

Proven experience as a Front Office Manager in upscale hotels

Strong track record in hospitality management

Bachelor's degree in Hospitality Management or related field preferred

Local UAE experience preferred

Must be currently available in the UAE

Essential Skills

Excellent leadership and team management abilities

Outstanding communication and interpersonal skills

Strong problem-solving and decision-making capabilities

Proficiency in hotel management software systems

Financial acumen and budgeting skills

Fluent in English; additional languages are a plus

Expert knowledge of hospitality standards and best practices

Competencies

Guest service oriented with attention to detail

Strong organizational and multitasking abilities

Crisis management and conflict resolution skills

Ability to work under pressure

Professional appearance and demeanor

Additional Requirements

Flexibility to work different shifts including weekends and holidays

Strong computer literacy

Knowledge of local hospitality market and cultural awareness

How to apply:

Qualified and locally available candidates should send their CV to: career@sevenseashotel.ae

Please include "Front Office Manager Application" in the email subject line.

About Us

Open your eyes to a new form of hospitality in one of the world's most dynamic cities, thanks to the contemporary impact of global hospitality icon Seven Seas Hotel, Al Nahda.

Welcome to a destination where every feature defines the Seven Seas Hotel, Al Nahda's lifestyle and design philosophy; where our commitment to world-class service and elegance matches our guests' high standards.

Personalisation is our mark, and the Stay with Seven Seas Hotel experience invites you to experience a distinctive idea rich in imagination, unparalleled in innovation, and crafted with meticulous attention to detail. Elegance matches our guests' exacting standards.