We are seeking a Front Office Executive/Call Centre Agent with at least 2 years of experience in the UAE healthcare industry. In this role, you will be responsible for providing excellent customer service to our patients, managing inquiries and bookings, and serving as the primary point of contact for the clinic.

Key Responsibilities:

Greet and assist patients in person at the front desk in a friendly and professional manner

Handle incoming calls, emails, and online inquiries from patients in a courteous and efficient way

Schedule appointments, manage patient records, and coordinate with medical staff

Resolve patient issues and concerns in a timely and empathetic manner

Maintain up-to-date knowledge of clinic services, policies, and procedures

Provide translation support in both Arabic and English as needed

Qualifications:

Minimum 2 years of experience in a similar customer service or front office role in the UAE healthcare sector

Fluency in both Arabic and English (written and verbal)

Strong communication and interpersonal skills

Excellent organizational and multitasking abilities

Proficient in using office software and patient management systems

Commitment to delivering high-quality customer service

If you meet the above criteria and are interested in joining our dynamic team, please email your CV to careers@healthbayclinic.com

with the subject line "Call Centre Agent/ Patient Admin Executive".

About Us

HealthBay opened it’s very first clinic in 2008 and has since gone on to develop and open additional clinics on Al Wasl Road (Umm Suqeim) and a standalone clinic in Motor City. HealthBay is dedicated to providing the highest level of medical care to its patients using state-of-the-art technology for diagnostics, prevention and treatment. From initial contact onwards, you will be assisted and supported by our friendly team of experienced and dedicated healthcare professionals, who speak a variety of languages including Arabic, English, French, German, Italian, Russian and Spanish, just to name a few.

We aim to be fully accessible, responsive and supportive in meeting the varied healthcare needs of our patients by having created a successful, efficient yet effective facility where the well-being of our patients is of upmost importance. Your health comes first and we endeavor to assist in accurately assessing and treating your healthcare concerns.