Job Description:

We are looking for an experienced Front Office Executive to manage our clinic's reception area and handle patient-related administrative duties. The ideal candidate will have healthcare experience and strong communication skills, with Arabic language proficiency.

Key Responsibilities:

Manage the clinic's front desk operations and patient reception

Schedule and coordinate patient appointments efficiently

Handle patient registration and verify insurance information

Maintain accurate patient records and update information in the clinic management system

Process patient payments and handle billing inquiries

Answer phone calls and respond to patient inquiries professionally

Coordinate with medical staff regarding patient schedules and requirements

Manage patient waiting areas and ensure a comfortable environment

Handle administrative tasks including filing, documentation, and reports

Assist with insurance pre-approvals and claims processing

Ensure compliance with healthcare regulations and clinic policies

Required Qualifications:

2-3 years of experience in a healthcare facility front office role

Arabic language proficiency (speaking and writing) preferred

Excellent communication skills in English

Experience with medical/clinic management software

Strong understanding of medical insurance procedures

Proficiency in Microsoft Office applications

Knowledge of medical terminology

Experience in handling cash and processing payments

Skills and Competencies:

Outstanding customer service orientation

Strong organizational and multitasking abilities

Excellent attention to detail

Professional demeanor and appearance

Ability to work under pressure

Good problem-solving skills

Team player mentality

Patient and empathetic attitude

Flexibility to work in shifts if required

What We Offer:

Competitive salary package

Healthcare coverage

Professional work environment

Growth opportunities

Training and development

UAE labor law benefits

Working Hours:

Full-time position

Clinic operational hours

May include some weekend shifts based on clinic requirements

How to Apply:

Qualified candidates are invited to send their CV to hr@royalphoenixclinic.ae with the subject line "Application for Front Office Executive Position"

Note: Only shortlisted candidates will be contacted for interviews.

We are an equal opportunity employer and value diversity in our workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

About Us:

At Royal Phoenix Clinic, our commitment to excellence in medical care is reflected through our specialization in several specialities. We understand that every patient has unique healthcare needs, and therefore, we have equipped our clinic with a diverse team of highly experienced specialists across fields. Our dedication to maintaining cutting-edge technology and staying abreast of the latest advancements in each speciality ensures that our patients receive accurate diagnoses and effective treatment plans. By offering specialized care under one roof, we aim to streamline the healthcare journey for our patients while ensuring their utmost comfort and well-being throughout their visit to Royal Phoenix Clinic.